DoD IT Help Desk – Tier II Support Specialist

MI Technical Solutions, Inc.; Chesapeake, Northern (VA, KY); Hybrid; USD 60,000 - 70,000; Full time

Job summary

MI Technical Solutions is seeking a Mid-Level IT Help Desk Technician to provide on-site support in a DoD environment in Chesapeake, VA. The role focuses on Tier II troubleshooting for desktops, laptops, mobile devices, VPN, and Navy/DoD systems.

The candidate will administer user accounts, assist with device management, and collaborate with enterprise teams to deliver responsive IT support in a mission-focused setting.

Qualifications

• Current DoD Secret security clearance required.
• Approximately 3–5 years of relevant IT support experience.
• Experience providing Tier II desktop, hardware, software, or network support.
• Working knowledge of Windows, Office applications, iOS devices, VPN, network troubleshooting.
• Ability to troubleshoot problems independently and escalate when needed.

Responsibilities

• Provide Tier II help desk support and advanced troubleshooting for Navy/DoD systems.
• Diagnose and resolve desktop, laptop, peripheral, and network issues.
• Support Windows, Office, iOS, VPN, and Navy/DoD applications and systems.
• Load, image, configure and update Nautilus devices and Surface Pro systems.
• Support iPhones, iPads, printers, and telecom equipment.
• Coordinate with Tier III or enterprise support for escalations.
• Create, document, track, and resolve technical support tickets.

Skills

Tier II IT support

Troubleshooting

Customer service

Documentation

Communication

Education

CompTIA Security+ CE

Tools

Nautilus/NMCI

FsAST

Comp Portal

NET

Flare

PureBred

Microsoft Teams

Job description

MI Technical Solutions is seeking a Mid-Level IT Help Desk Technician to provide on-site support in a DoD environment in Chesapeake, VA. The role focuses on Tier II troubleshooting for desktops, laptops, mobile devices, VPN, and Navy/DoD systems.

The candidate will administer user accounts, assist with device management, and collaborate with enterprise teams to deliver responsive IT support in a mission-focused setting.