DoD IT Support Specialist II — Tier I/II Expert

Agil3 Technology Solutions, LLC; Virginia, Northern (MN, KY); Hybrid; USD 65,000 - 80,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401k Retirement Savings Plan

Paid Holidays

PTO

Tuition and Professional Development

Parking/Travel Reimbursement

Job summary

Agil3 Technology Solutions LLC (A3T) is seeking an experienced IT Support Specialist II to provide Tier I/II technical, desktop, and end-user support for the U.S. Government IT environment.

The role involves distributing and resolving incidents, supporting workstations, Active Directory accounts, and Microsoft 365 services, with strong emphasis on security procedures and user assistance. A DoD Secret clearance is required and prior government IT experience is preferred.

Qualifications

• Minimum 3–5+ years of IT help-desk/desktop-support experience.
• Active DoD Secret clearance required.
• Must meet DoD 8140/DCWF requirements for Work Role 451 at Intermediate level.
• Experience with Windows workstations, laptops, OS, apps, peripherals.
• Experience supporting Microsoft 365 apps/services.
• Knowledge of Active Directory, user accounts, permissions, authentication, and password management.

Responsibilities

• Provide Tier I/II technical support via phone, remote tools, and in-person.
• Record and resolve incidents in the IT service-management system.
• Troubleshoot hardware, OS, applications, peripherals, and printers.
• Support end-user computing devices and Microsoft 365 services.
• Assist with account creation, modification, and troubleshooting per security policies.
• Escalate complex issues to appropriate technical teams.
• Maintain accurate ticket documentation and closure details.
• Monitor tickets and communicate status to users and leadership.

Skills

IT Help Desk

Troubleshooting

Active Directory

Microsoft 365

Remote Support

Ticketing Systems

Education

Associate's or Bachelor's degree in IT

Tools

SCCM/MECM

Intune

ServiceNow

PowerShell

Job description

Agil3 Technology Solutions LLC (A3T) is seeking an experienced IT Support Specialist II to provide Tier I/II technical, desktop, and end-user support for the U.S. Government IT environment.

The role involves distributing and resolving incidents, supporting workstations, Active Directory accounts, and Microsoft 365 services, with strong emphasis on security procedures and user assistance. A DoD Secret clearance is required and prior government IT experience is preferred.