DoD IT Support Specialist II — Tier I/II Expert

A3T (Agil3 Technology Solutions)

Twentynine Palms (CA)

In loco

USD 65.000 - 90.000

Tempo pieno

2 giorni fa

Candidati tra i primi

Aumenta le possibilità di ricevere una risposta da questo datore di lavoro

Il tuo curriculum e una lettera di presentazione personalizzati, che corrispondono esattamente a ciò che sta cercando.

Supera i filtri ATS

Vantaggi offerti da questo lavoro

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401k with Company Match

Paid Holidays

Paid Time Off

Descrizione del lavoro

Agil3 Technology Solutions LLC (A3T) seeks an experienced IT Support Specialist II to deliver Tier I/II desktop and end-user support for the U.S. Government IT environment. You will interface with users, document incidents, and escalate issues through government ticketing systems.

The role requires 3–5+ years of IT help-desk experience and an active DoD Secret clearance. Strong troubleshooting, AD, and M365 skills are essential. On-site work in Twentynine Palms, CA with comprehensive benefits.

Competenze

Minimum 3–5+ years of progressive IT help-desk/desktop-support experience.
Active DoD Secret security clearance is required.
DoD 8140/DCWF requirements for Work Role 451 at the Intermediate level (Security+ or higher).
Experience in enterprise IT service-management/ticketing systems.

Mansioni

Provide Tier I/II technical support via phone, remote tools, and in-person as needed.
Manage incidents and service requests through Government-approved ticketing system.
Triage, troubleshoot, and resolve end-user computing issues.
Support Microsoft 365 apps and services across user base.
Assist with user account management and access control processes.
Image, deploy, and troubleshoot end-user devices.
Escalate complex issues to appropriate engineering teams.
Maintain thorough ticket documentation and closure details.