DoD IT Help Desk & PC Support Technician

Global Communications Services; Pensacola (FL); On-site; USD 45,000 - 60,000; Full time

Job summary

Global Communications Services seeks an experienced Help Desk professional to provide end-user support for a large PC fleet and remote NBHC locations. You will install software, image PCs to STIG standards, and maintain documentation across DoD systems.

Candidates should understand DoD security requirements, perform hardware diagnostics, and assist with patching and asset life cycle management. Strong communication and problem-solving skills are essential.

Qualifications

• Experience providing end-user support for computer networks and hardware/software.
• Familiarity with DoD security requirements and STIG compliance.
• Ability to install software, image PCs, and assist with system hardening.
• Knowledge of incident logging and problem resolution processes.

Responsibilities

• Provide end-user support for ~2,200 PCs across sites and remote locations.
• Build and maintain computer images per STIG and Gold Disk standards.
• Review device audit scans and apply patches and STIG settings.
• Assist with life cycle management of IT assets.

Skills

Help Desk

Hardware Support

Software Support

Troubleshooting

NACLC

Security Compliance

Education

Some College Coursework Completed

Tools

Microsoft Office

Windows OS

Job description

Global Communications Services seeks an experienced Help Desk professional to provide end-user support for a large PC fleet and remote NBHC locations. You will install software, image PCs to STIG standards, and maintain documentation across DoD systems.

Candidates should understand DoD security requirements, perform hardware diagnostics, and assist with patching and asset life cycle management. Strong communication and problem-solving skills are essential.