Senior Help Desk & IT Support Lead (DoD)

Global Communications Services; San Antonio (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

Global Communications Services is seeking a seasoned IT support specialist to provide second-tier support for PC, server, or mainframe applications and hardware at JBSA Lackland, TX and AFCEC Tyndall, FL.

Under general supervision, you will interact with network services, implement internal controls, and escalate complex issues. DoD 8570 IAT Level II certification is required, with CCNA Security, CySA+, GSEC, or SSCP among acceptable credentials.

Qualifications

• Five (5) years of experience in computer system/network support.
• Five (5) years' experience with: PC Network, Windows OS and Active Directory.
• Two (2) years' experience managing an IT Client Support team.
• DoD 8570 certified at the IAT Level II minimum.

Responsibilities

• Provides second-tier support to end users for PC, server, or mainframe applications and hardware.
• Interacts with network services, and/or applications development to restore service and identify root cause.
• Escalates complex problems to senior level and recommends system modifications to reduce user problems.
• Provides inputs to the Government and implements process improvements.

Skills

Five years of experience in computer/…

Education

Some College Coursework Completed

Tools

CCNA Security

CySA+

GIC SP

GSEC

SSCP

IAT Level II

Job description

Global Communications Services is seeking a seasoned IT support specialist to provide second-tier support for PC, server, or mainframe applications and hardware at JBSA Lackland, TX and AFCEC Tyndall, FL.

Under general supervision, you will interact with network services, implement internal controls, and escalate complex issues. DoD 8570 IAT Level II certification is required, with CCNA Security, CySA+, GSEC, or SSCP among acceptable credentials.