DoD Help Desk Technician II — C4ISR & End-User Support

3 Reasons Consulting, LLC; San Onofre (CA); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Short/Long Term Disability

Basic Life Insurance

Direct Payroll Deposit

Leave Accrual

Holidays

401(k) Match

Additional Life Insurance

Medical Coverage

Vision Care Plan

Flexible Spending Account Plan

Job summary

3 Reasons Consulting, LLC is seeking a qualified Help Desk Technician II to provide onsite technical and customer support at the Naval Health Research Center (NHRC), located at Naval Base Point Loma in San Diego, CA. This role supports end-user desktop environments and contributes to managing, analyzing, and developing C4ISR systems within a secure DoD setting.

The ideal candidate is customer-focused and technically proficient—able to troubleshoot systems while supporting data-driven military

Qualifications

• Bachelor’s degree or equivalent experience in CS/IS/Engineering.
• Minimum 3 years in technical support/help desk, preferably DoD.
• 3+ years supporting C4ISR systems (preferred).

Responsibilities

• Act as primary contact for user support via phone, email, and chat.
• Troubleshoot desktops, laptops, printers, and peripherals.
• Log requests and manage tickets for timely resolution.
• Support C4ISR data analysis and system testing.
• Assist in DoD compliant documentation and audits.
• Onboard and train new team members.

Skills

Customer support

C4ISR familiarity

Troubleshooting

Team collaboration

Education

Bachelor's degree in CS/IS/Engineering

Tools

Ticketing systems

DoD security protocols

DMHRSi

Job description

3 Reasons Consulting, LLC is seeking a qualified Help Desk Technician II to provide onsite technical and customer support at the Naval Health Research Center (NHRC), located at Naval Base Point Loma in San Diego, CA. This role supports end-user desktop environments and contributes to managing, analyzing, and developing C4ISR systems within a secure DoD setting.

The ideal candidate is customer-focused and technically proficient—able to troubleshoot systems while supporting data-driven military