Help Desk Technician II (NHRC)

3 Reasons Consulting, LLC; San Onofre (CA); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Short/Long Term Disability

Basic Life Insurance

Direct Payroll Deposit

Leave Accrual

Holidays

401(k) Match

Additional Life Insurance

Medical Coverage

Vision Care Plan

Flexible Spending Account Plan

Job summary

3 Reasons Consulting, LLC is seeking a qualified Help Desk Technician II to provide onsite technical and customer support at the Naval Health Research Center (NHRC), located at Naval Base Point Loma in San Diego, CA. This role supports end-user desktop environments and contributes to managing, analyzing, and developing C4ISR systems within a secure DoD setting.

The ideal candidate is customer-focused and technically proficient—able to troubleshoot systems while supporting data-driven military

Qualifications

• Bachelor’s degree or equivalent experience in CS/IS/Engineering.
• Minimum 3 years in technical support/help desk, preferably DoD.
• 3+ years supporting C4ISR systems (preferred).

Responsibilities

• Act as primary contact for user support via phone, email, and chat.
• Troubleshoot desktops, laptops, printers, and peripherals.
• Log requests and manage tickets for timely resolution.
• Support C4ISR data analysis and system testing.
• Assist in DoD compliant documentation and audits.
• Onboard and train new team members.

Skills

Customer support

C4ISR familiarity

Troubleshooting

Team collaboration

Education

Bachelor's degree in CS/IS/Engineering

Tools

Ticketing systems

DoD security protocols

DMHRSi

Job description

Join our dynamic team at 3 Reasons Consulting, where culture fuels excellence and talent thrives. Our community of top-tier professionals is dedicated to shaping the forefront of cybersecurity innnovation.

Open positions

Position:Help Desk Technician II (NHRC)

Location: Camp Pendleton, CA

Job Id:449

# of Openings:0

Help Desk Technician II (NHRC)

Location: Naval Health Research Center, Naval Base Point Loma, San Diego, California

Clearance Level: Active Secret Security Clearance

Summary:

3 Reasons Consulting is seeking a qualified Help Desk Technician II to provide onsite technical and customer support at the Naval Health Research Center (NHRC), located at Naval Base Point Loma in San Diego, CA. This position supports end-user desktop environments and contributes to managing, analyzing, and developing C4ISR systems within a secure DoD setting. The ideal candidate is both customer-focused and technically proficient—able to troubleshoot systems while supporting data-driven military research and system integration.

Services to be performedinclude, but are not limited to:

End-User Support

• Act as the primary point of contact for user support via phone, email, and chat.
• Troubleshoot and resolve issues related to desktops, laptops, printers, and peripherals.
• Maintain functionality through diagnostics, patching, and regular updates.
• Log and manage requests using ticketing systems to ensure timely resolution.
• Train and assist users with DoD standard software and system usage.

C4ISR Systems Support

• Manage and analyze data related to C4ISR systems.
• Support lab testing and assist in system design, analysis, testing, and modification.
• Work on integration of LPD/LPI waveforms and development of anti-jam capabilities.
• Support interoperability efforts using open architecture frameworks like SOSA, C5ISR/CMOSS, OMS, and UCI.
• Prepare documentation and ensure compliance with DoD protocols.
• Participate in system audits and ongoing performance evaluations.

General Duties

• Comply with medical treatment facility (MTF) safety and operational protocols.
• Maintain a clean, organized work environment.
• Assist in onboarding and training of new team members.
• Complete bi-weekly workload documentation in DMHRSi.
• Contribute to process improvement and participate in team meetings.

Required Education and Experience:

Bachelor’s degree in Computer Science, Information Systems, Engineering, Applied Science, or related field, or equivalent work experience.

Minimum 3 years in technical support/help desk roles, preferably in DoD/government settings.

3+ years supporting C4ISR systems (preferred).

Required Certification(s):

Security+ CE

Clearance Level:

Active Secret Security Clearance

Benefits at 3 Reasons Consulting:

• Short/Long Term Disability
• Basic Life Insurance
• Direct Payroll Deposit
• Leave Accrual
• Holidays
• 401(k) Match

Employee / Company Shared Benefits:

• Additional (Voluntary) Life Insurance
• 401(k)
• Medical Coverage
• Vision Care Plan
• Flexible Spending Account Plan

An Equal Opportunity Employer

3 Reasons Consulting is an Equal Opportunity Employer. We are committed to providing a workplace free from discrimination or harassment and hold all 3 Reasons employees accountable to protect this mission.
We do not discriminate on the basis of race, color, gender, religion, national origin, sexual orientation, age, marital status, veteran status, military status, disability status, or any other characteristic protected by federal, state, or local law. All applicants will receive consideration for employment without regard to protected bases.