On-Site IT Helpdesk Technician – Tier I/II Support

Digital Consultants LLC

Bethesda (MD)

On-site

USD 50,000 - 58,000

Full time

44 hours ago

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Benefits offered by this job

Paid Time Off (PTO)

Group health plans

Income protection

Job summary

Digital Consultants LLC in Bethesda, MD seeks three Helpdesk Technicians to provide on-site Tier I and Tier II help desk and desktop support to the Naval Medical Leader and Professional Development Command (NMLPDC).

The role focuses on restoring desktops, laptops, Apple devices, peripheral equipment, software, operating systems, and network connectivity to full operational status while delivering responsive customer support in a secure Department of Defense environment.

Qualifications

3+ years of Tier I/II Help Desk or Desktop Support experience.
Active secret clearance is required to access the network.
CompTIA Security+ or equivalent certification required before network access.

Responsibilities

Receive trouble calls via email or phone, document issues, and manage tickets through closure.
Troubleshoot, test, and diagnose Dell and Apple desktops/laptops, iPads/iPhones, printers, and peripherals.
Identify and resolve hardware, software, OS, application, and network issues affecting user productivity.
Perform updates, installations, configuration changes, and software setups to restore functionality.
Coordinate with network services and application teams for escalation or cross-functional support.
Escalate complex incidents to senior staff when needed.
Maintain clear status updates and thorough ticket documentation.
Follow cybersecurity and configuration-management procedures during all support activities.