Tier-2 IT Helpdesk Technician – DoD/CNIC

CSA Global LLC; Washington (District of Columbia); On-site; USD 60,000 - 90,000; Full time

Job summary

CSA Global Inc. seeks an IT Helpdesk Technician to provide onsite second-tier support at CNIC Headquarters in the Washington Navy Yard, DC. You will assist end users with Windows 10, hardware, and software, and document incidents in CNIC systems.

The role requires a Bachelor's degree (or equivalent), six years of hardware/software experience, and strong customer service skills. Clear communication and teamwork with cross-functional IT groups are essential.

Qualifications

• Bachelor's degree required; DoD/federal IT experience preferred.
• Six years of technical IT experience with hardware and software.
• DoD/Federal government familiarity and security compliance helpful.
• Excellent customer interface skills required.

Responsibilities

• Provide second-tier helpdesk support for desktop OS and applications (Windows 10).
• Install, support, and troubleshoot PC hardware and software.
• Configure and support end-user network connectivity.
• Maintain incident documentation with SLAs in CNIC systems.
• Assist with asset inventory and deployment of IT equipment.

Skills

Customer service

Troubleshooting

Analytical thinking

Documentation

Communication

Independent work

Time management

Education

Bachelor's degree

CompTIA A+ or Network+ certification

Tools

MDM technologies

Microsoft 365

Active Directory

Group Policy

CAC/PIV support tooling

Job description

CSA Global Inc. seeks an IT Helpdesk Technician to provide onsite second-tier support at CNIC Headquarters in the Washington Navy Yard, DC. You will assist end users with Windows 10, hardware, and software, and document incidents in CNIC systems.

The role requires a Bachelor's degree (or equivalent), six years of hardware/software experience, and strong customer service skills. Clear communication and teamwork with cross-functional IT groups are essential.