Documentation Specialist - Hill AFB

Systems Implementers Inc; Hill Air Force Base (UT); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive pay

Health insurance

401k matching

Paid holidays

Vacation and sick pay

Bonus program

Employee development

Job summary

Systems Implementers, Inc. (SI) is seeking a Documentation Specialist to create, maintain, and improve user guides and process documentation for enterprise systems and reporting applications at Hill AFB in Utah.

The role collaborates with software developers, business stakeholders, and SMEs to translate technical information into clear, user-friendly documentation. Hybrid work on-site at Hill AFB is required.

Qualifications

• High school diploma and 4 years of experience.
• 3+ years creating technical documentation, user guides, or process documentation in a business or technology environment.
• Detail-oriented and able to work well under pressure.
• Excellent communication skills.
• Ability to interact with people.
• Must have knowledge of Microsoft Office applications.
• U.S. Citizen.
• Hybrid position; ability to work on-site at Hill Air Force Base.

Responsibilities

• Review technical specifications, test documentation, and navigate the system to self-teach new system functionalities, and translate that knowledge into comprehensive user guides.
• Synchronize documentation updates with bi-monthly software release schedules, ensuring all materials accurately reflect the latest system enhancements and UI/UX changes.
• Proactively audit, review, and modernize legacy process and user guides to improve clarity, usability, and overall value for the end-user.
• Collaborate with development team and SMEs to author comprehensive, easy-to-understand process and user guides for newly deployed system processes and reports.
• Own the end-to-end creation and maintenance of user guides and process documentation for enterprise Maintenance, Repair, and Overhaul (MRO) system and reporting application.
• Maintain documentation standards, templates, and version control to ensure consistency across all published materials.
• Organize documentation for ease of access and navigation, ensuring users can quickly locate relevant information.
• Perform any additional duties as assigned to support the overall success of the team and organization.

Skills

Strong writing

Detail-oriented

Excellent communication

Microsoft Office

U.S. Citizenship

Team collaboration

Ability to interact with people

Education

High school diploma

4 years experience

Bachelor's degree in related field

Tools

Microsoft Office Suite

Job description

Job Title: Documentation Specialist
Location: Hill AFB, UT
Job Type: Full-Time

Overview: Systems Implementers, Inc. (SI) is a contracted implementation consulting firm performing
work at Hill AFB in Utah. The Documentation Specialist is responsible for creating, maintaining and
improving user guides and process documentation for enterprise systems and reporting applications.
This role works closely with software developers, business stakeholders, and subject matter experts to
translate technical information into clear, accurate, and user-friendly documentation. The
Documentation Specialist ensures documentation remains current with software releases, proactively
enhances existing content, and supports end-user adoption through well-organized and comprehensive
documentation. This is a hybrid position, must have the ability to work on-site at Hill Air Force Base
some of the time.

Key Responsibilities:

• Review technical specifications, test documentation, and navigate the system to self-teach new
  system functionalities, and translate that knowledge into comprehensive user guides.
• Synchronize documentation updates with bi-monthly software release schedules, ensuring all
  materials accurately reflect the latest system enhancements and UI/UX changes.
• Proactively audit, review, and modernize legacy process and user guides to improve clarity,
  usability, and overall value for the end-user.
• Collaborate with development team and SMEs to author comprehensive, easy-to-understand
  process and user guides for newly deployed system processes and reports.
• Own the end-to-end creation and maintenance of user guides and process documentation for
  enterprise Maintenance, Repair, and Overhaul (MRO) system and reporting application.
• Maintain documentation standards, templates, and version control to ensure consistency across
  all published materials.
• Organize documentation for ease of access and navigation, ensuring users can quickly locate
  relevant information.
• Perform any additional duties as assigned to support the overall success of the team and
  organization.

Required Skills and Education:

• High school diploma and 4 years of experience
• Three or more years of experience creating technical documentation, user guides, or process
  documentation in a business or technology environment
• Detail-oriented and able to work well under pressure
• Excellent communication skills
• Ability to interact with people
• Must have knowledge of Microsoft Office applications
• U.S. Citizen
• Hybrid position; ability to work on-site at Hill Air Force Base

Preferred Qualifications:

• Bachelor's Degree in Technical Communication, English, Communications, Information Systems,
  Computer Science, Business, or related field
• Certified Professional Technical Communicator (CPTC), Technical Writing Certification, Microsoft
  Office Specialist (MOS)
• Experience supporting enterprise software implementations or business applications is
  preferred

SI offers the following benefits to employees when eligible:

• Competitive compensation based on qualifications and experience
• Medical, dental, and vision insurance supplemented by SI
• Supplemental insurance options
• 401k matching
• Holiday pay
• Vacation and Sick pay
• Bonus program
• Employee development program

SI does not offer relocation expenses.
Systems Implementers is an EEO and Non-Discrimination Employer
All individuals will be vetted, screened, and evaluated (clearance and/or background check before being
granted access to any CUI data).