Documentation Specialist - Hill AFB

Systems Implementers Inc; Riverdale (UT); Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401k matching

Holiday pay

Vacation and Sick pay

Bonus program

Employee development program

Job summary

Systems Implementers Inc. in Utah is seeking a Documentation Specialist to create, maintain, and improve user guides for enterprise systems and reporting apps at Hill AFB. You will translate technical details into clear documentation and collaborate with developers, SMEs, and stakeholders.

Hybrid role with on-site time at Hill AFB. A detail-oriented communicator with 4+ years of tech writing experience and strong Microsoft Office skills is required; a bachelor’s degree or CPTC/MOS certifications

Qualifications

• Three or more years of experience creating technical documentation, user guides, or process documentation in a business or technology environment.
• High school diploma required; U.S. Citizen.
• Detail-oriented with ability to work under pressure and excellent communication skills.
• Hybrid work arrangement; ability to work on-site at Hill Air Force Base.

Responsibilities

• Review technical specifications, test documentation, and learn new system functionalities to write user guides.
• Synchronize documentation updates with bi-monthly software releases.
• Audit and modernize legacy guides to improve clarity and usability.
• Collaborate with developers and SMEs to author documentation for new systems and reports.
• Own creation and maintenance of guides for enterprise MRO system and reporting apps.
• Maintain templates and version control for consistency across materials.
• Organize documentation for easy access and navigation.
• Perform additional duties to support team success.

Skills

Detail-oriented

Excellent communication

Ability to interact with people

Microsoft Office proficiency

U.S. Citizen

Education

High school diploma

Bachelor's degree in Technical Communication or related field

CPTC certification (preferred)

MOS certification (preferred)

Tools

Microsoft Office

Job description

Job Title: Documentation Specialist
Location: Hill AFB, UT
Job Type: Full-Time

Overview: Systems Implementers, Inc. (SI) is a contracted implementation consulting firm performing
work at Hill AFB in Utah. The Documentation Specialist is responsible for creating, maintaining and
improving user guides and process documentation for enterprise systems and reporting applications.
This role works closely with software developers, business stakeholders, and subject matter experts to
translate technical information into clear, accurate, and user-friendly documentation. The
Documentation Specialist ensures documentation remains current with software releases, proactively
enhances existing content, and supports end-user adoption through well-organized and comprehensive
documentation. This is a hybrid position, must have the ability to work on-site at Hill Air Force Base
some of the time.

Key Responsibilities:

• Review technical specifications, test documentation, and navigate the system to self-teach new
  system functionalities, and translate that knowledge into comprehensive user guides.
• Synchronize documentation updates with bi-monthly software release schedules, ensuring all
  materials accurately reflect the latest system enhancements and UI/UX changes.
• Proactively audit, review, and modernize legacy process and user guides to improve clarity,
  usability, and overall value for the end-user.
• Collaborate with development team and SMEs to author comprehensive, easy-to-understand
  process and user guides for newly deployed system processes and reports.
• Own the end-to-end creation and maintenance of user guides and process documentation for
  enterprise Maintenance, Repair, and Overhaul (MRO) system and reporting application.
• Maintain documentation standards, templates, and version control to ensure consistency across
  all published materials.
• Organize documentation for ease of access and navigation, ensuring users can quickly locate
  relevant information.
• Perform any additional duties as assigned to support the overall success of the team and
  organization.

Required Skills and Education:

• High school diploma and 4 years of experience
• Three or more years of experience creating technical documentation, user guides, or process
  documentation in a business or technology environment
• Detail-oriented and able to work well under pressure
• Excellent communication skills
• Ability to interact with people
• Must have knowledge of Microsoft Office applications
• U.S. Citizen
• Hybrid position; ability to work on-site at Hill Air Force Base

Preferred Qualifications:

• Bachelor's Degree in Technical Communication, English, Communications, Information Systems,
  Computer Science, Business, or related field
• Certified Professional Technical Communicator (CPTC), Technical Writing Certification, Microsoft
  Office Specialist (MOS)
• Experience supporting enterprise software implementations or business applications is
  preferred

SI offers the following benefits to employees when eligible:

• Competitive compensation based on qualifications and experience
• Medical, dental, and vision insurance supplemented by SI
• Supplemental insurance options
• 401k matching
• Holiday pay
• Vacation and Sick pay
• Bonus program
• Employee development program

SI does not offer relocation expenses.
Systems Implementers is an EEO and Non-Discrimination Employer
All individuals will be vetted, screened, and evaluated (clearance and/or background check before being
granted access to any CUI data).