Documentation Specialist - Hill AFB

Systems Implementers Inc.; Clearfield (UT); Hybrid; USD 60,000 - 85,000; Full time

Benefits offered by this job

Competitive compensation

Medical, dental, and vision insurance

401k matching

Holiday pay

Vacation and Sick pay

Bonus program

Employee development program

Job summary

Systems Implementers, Inc. seeks a Documentation Specialist to develop and maintain user guides and process documentation for enterprise systems and reporting applications at Hill AFB in Utah.

The role collaborates with developers, SMEs, and stakeholders to translate technical information into clear, accurate documentation that supports end-user adoption. Responsibilities include aligning content with software releases, auditing legacy content, and ensuring consistency through templates and

Qualifications

• High school diploma and 4 years of experience
• 3+ years creating technical documentation or process docs in business/tech environment
• Detail-oriented and capable under pressure
• Excellent communication skills
• Ability to interact with people
• Knowledge of Microsoft Office applications
• Must be a U.S. Citizen
• Hybrid position; on-site at Hill AFB when needed

Responsibilities

• Review specifications and test docs; translate into comprehensive user guides
• Synchronize docs with bi-monthly software release schedules
• Audit and modernize legacy docs for clarity and usability
• Collaborate with developers and SMEs to author guides for new system processes
• Own creation and maintenance of user guides for enterprise MRO systems and reporting apps
• Maintain templates, standards, and version control across materials
• Organize docs for easy access and navigation
• Perform additional duties to support team success

Skills

Technical writing

Documentation

Communication skills

Microsoft Office

U.S. Citizenship

Education

High school diploma

Bachelor's degree (preferred)

Tools

Microsoft Office

Job description

Job Title: Documentation Specialist

Location: Hill AFB, UT

Job Type: Full-Time

Overview: Systems Implementers, Inc. (SI) is a contracted implementation consulting firm performing work at Hill AFB in Utah. The Documentation Specialist is responsible for creating, maintaining and improving user guides and process documentation for enterprise systems and reporting applications.

This role works closely with software developers, business stakeholders, and subject matter experts to translate technical information into clear, accurate, and user-friendly documentation.

The Documentation Specialist ensures documentation remains current with software releases, proactively enhances existing content, and supports end-user adoption through well-organized and comprehensive documentation.

This is a hybrid position, must have the ability to work on-site at Hill Air Force Base some of the time.

Key Responsibilities

• Review technical specifications, test documentation, and navigate the system to self-teach new system functionalities, and translate that knowledge into comprehensive user guides.
• Synchronize documentation updates with bi-monthly software release schedules, ensuring all materials accurately reflect the latest system enhancements and UI/UX changes.
• Proactively audit, review, and modernize legacy process and user guides to improve clarity, usability, and overall value for the end-user.
• Collaborate with development team and SMEs to author comprehensive, easy-to-understand process and user guides for newly deployed system processes and reports.
• Own the end-to-end creation and maintenance of user guides and process documentation for enterprise Maintenance, Repair, and Overhaul (MRO) system and reporting application.
• Maintain documentation standards, templates, and version control to ensure consistency across all published materials.
• Organize documentation for ease of access and navigation, ensuring users can quickly locate relevant information.
• Perform any additional duties as assigned to support the overall success of the team and organization.

Required Skills And Education

• High school diploma and 4 years of experience
• Three or more years of experience creating technical documentation, user guides, or process documentation in a business or technology environment
• Detail-oriented and able to work well under pressure
• Excellent communication skills
• Ability to interact with people
• Must have knowledge of Microsoft Office applications
• U.S. Citizen
• Hybrid position; ability to work on-site at Hill Air Force Base

Preferred Qualifications

• Bachelor's Degree in Technical Communication, English, Communications, Information Systems, Computer Science, Business, or related field
• Certified Professional Technical Communicator (CPTC), Technical Writing Certification, Microsoft Office Specialist (MOS)
• Experience supporting enterprise software implementations or business applications is

Preferred

SI offers the following benefits to employees when eligible:

• Competitive compensation based on qualifications and experience
• Medical, dental, and vision insurance supplemented by SI
• Supplemental insurance options
• 401k matching
• Holiday pay
• Vacation and Sick pay
• Bonus program
• Employee development program

SI does not offer relocation expenses.

Systems Implementers is an EEO and Non-Discrimination Employer

All individuals will be vetted, screened, and evaluated (clearance and/or background check before being granted access to any CUI data).