Documentation Coordinator

180 Medical, Inc; Centennial (CO); On-site; USD 32,000 - 42,000; Full time

Job summary

180 Medical, Inc. seeks a Customer Care associate to support post-sale inquiries across phone, chat, and text channels in a Colorado-based facility.

You will handle high-volume, low-complexity questions in a call center environment and assist with order liaison between production and distribution teams, as well as in-person walk-in support. Strong communication skills and a customer-first approach are essential as you resolve issues and coordinate with internal departments to ensure accurate

Qualifications

• Call center–based support for high volume, low complexity inquiries.
• Issue analysis and resolution in office environment for higher complexity inquiries.
• Liaison between customers, production and distribution for specific orders.
• Walk-in customer service in a distribution/repair center or service facility.

Responsibilities

• Handle post-sale customer inquiries via phone, chat, or text.
• Resolve issues and provide timely updates to customers.
• Coordinate with production and distribution on order status.
• Provide in-person assistance at walk-in service center when required.

Job description

Customer Care includes post-sale technical and/or non-technical customer service and support across multiple sub-families for business and/or end-consumer customers including: Remote Customer Service: Providing customer service and support via phone, online chat, or text including:

• Call center-based customer support in response to a high volume of low complexity inquiries
• Customer issues analysis and resolution (typically performed in an office environment) in response to a lower volume of higher complexity inquiries Distribution Center Customer Service: Performed in a distribution center, product returns/repair center, or field walk-in customer service facility including:
• Acting as liaison between customers, production and distribution departments related to specific customer orders
• Providing technical and non-technical customer support in a walk-in service center