Documentation & Customer Care Coordinator

ConvaTec Inc.; Waukesha (WI); Hybrid; USD 45,000 - 65,000; Full time

Job summary

Convatec is seeking Customer Care professionals to support post-sale service across remote and distribution center contexts in Wisconsin. The role includes handling high-volume, low-complexity inquiries by phone, chat or text from a busy call center, and resolving issues in a structured office setting.

You will act as a liaison between customers, production and distribution for specific orders, and provide technical or non-technical assistance at a walk-in service center, with guidance under

Responsibilities

• Call center-based customer support in response to a high volume of low complexity inquiries
• Customer issues analysis and resolution (typically performed in an office environment) in response to a lower volume of higher complexity inquiries
• Acting as liaison between customers, production and distribution departments related to specific customer orders
• Providing technical and non-technical customer support in a walk-in service center

Job description

Convatec is seeking Customer Care professionals to support post-sale service across remote and distribution center contexts in Wisconsin. The role includes handling high-volume, low-complexity inquiries by phone, chat or text from a busy call center, and resolving issues in a structured office setting.

You will act as a liaison between customers, production and distribution for specific orders, and provide technical or non-technical assistance at a walk-in service center, with guidance under