Special Ops Client Specialist

180 Medical, Inc; Phoenix (AZ); On-site; USD 32,000 - 52,000; Full time

Job summary

180 Medical, Inc. in Phoenix, AZ, is seeking experienced Customer Care professionals to handle post-sale support for business and end-consumer customers.

Roles include remote and in-person interactions across phone, chat, and text channels within a fast-paced call center and distribution center environment. You will work under limited supervision, assist and train junior staff, and analyze non-routine problems to resolve customer issues while coordinating with production and distribution teams.

Qualifications

• Broad knowledge of operational procedures and tools obtained through extensive work experience.
• May require vocational or technical education.
• Provides assistance and training to lower level employees.
• Problems typically are not routine and require analysis to understand.

Responsibilities

• Provide high-volume, low-complexity inquiries via phone, chat, or text.
• Liaise between customers and production/distribution departments for specific orders.
• Offer technical and non-technical support in walk-in or remote scenarios.

Skills

Customer service

Communication

Problem solving

Technical support

Job description

• Customer Care includes post-sale technical and/or non-technical customer service and support across multiple sub-families for business and/or end-consumer customers including: Remote Customer Service: Providing customer service and support via phone, online chat, or text including:
• Call center-based customer support in response to a high volume of low complexity inquiries
• Customer issues analysis and resolution (typically performed in an office environment) in response to a lower volume of higher complexity inquiries Distribution Center Customer Service: Performed in a distribution center, product returns/repair center, or field walk-in customer service facility including:
• Acting as liaison between customers, production and distribution departments related to specific customer orders
• Providing technical and non-technical customer support in a walk-in service center

Job Description

• Requires broad knowledge of operational procedures and tools obtained through extensive work experience and may require vocational or technical education. May require the following proficiency:
• Works under limited supervision for routine situations.
• Provides assistance and training to lower level employees.
• Problems typically are not routine and require analysis to understand.