Customer Support Executive – Chat

TP; Malad City (ID); On-site; USD 32,000 - 52,000; Full time

Job summary

TP seeks general customer service professionals to provide post-sale support across multiple sub-families, including remote and distribution center service options. The role emphasizes handling routine inquiries with occasional higher-complexity issues, acting as a liaison between customers and production/distribution, and offering both technical and non-technical assistance in walk-in centers.

Position requires basic knowledge obtained through work experience, may require vocational/technical

Qualifications

• No formal qualifications specified in the ad.

Responsibilities

• Remote Customer Service: Providing customer service and support via phone, online chat, or text.
• Call center-based customer support in response to a high volume of low complexity inquiries
• Customer issues analysis and resolution in response to a lower volume of higher complexity inquiries
• Distribution Center Customer Service: Performed in a distribution center, product returns/repair center, or field walk-in customer service facility
• Acting as liaison between customers, production and distribution departments related to specific customer orders
• Providing technical and non-technical customer support in a walk-in service center
• Incumbents matching to this specialization are not compensated based on achievement of sales targets.
• Positions on this level requires basic knowledge of job procedures and tools obtained through work experience and may require vocational or basic technical education.
• Requires moderate supervision. Can solve routine issues independently, with occasional deviations or improvement to standard procedures.

Job description

General Customer Service includes post-sale technical and/or non-technical customer service and support across multiple sub-families for business and/or end-consumer customers including: Remote Customer Service: Providing customer service and support via phone, online chat, or text including:
Call center-based customer support in response to a high volume of low complexity inquiries
Customer issues analysis and resolution (typically performed in an office environment) in response to a lower volume of higher complexity inquiries Distribution Center Customer Service: Performed in a distribution center, product returns/repair center, or field walk-in customer service facility including:
Acting as liaison between customers, production and distribution departments related to specific customer orders
Providing technical and non-technical customer support in a walk-in service center Incumbents matching to this specialization are not compensated based on achievement of sales targets.
Positions on this level requires basic knowledge of job procedures and tools obtained through work experience and may require vocational or basic technical education. Requires moderate supervision. Can solve routine issues independently, with occasional deviations or improvement to standard procedures.