Documentation Coordinator

180 Medical, Inc; Waukesha (WI); On-site; USD 36,000 - 48,000; Full time

Job summary

180 Medical, Inc. is expanding its Customer Care team to support both remote customer service and distribution-center based activities. The role involves handling post-sale inquiries via phone, online chat, or text within a high-volume, low-complexity environment.

It also covers liaison work between customers, production, and distribution for specific orders, and providing technical and non-technical support in a walk-in service center, addressing higher-complexity issues as needed.

Responsibilities

• Call center-based customer support in response to a high volume of low complexity inquiries
• Customer issues analysis and resolution (typically performed in an office environment) in response to a lower volume of higher complexity inquiries
• Acting as liaison between customers, production and distribution departments related to specific customer orders
• Providing technical and non-technical customer support in a walk-in service center

Job description

Customer Care includes post-sale technical and/or non-technical customer service and support across multiple sub-families for business and/or end-consumer customers including: Remote Customer Service: Providing customer service and support via phone, online chat, or text including:

Remote Customer Service

• Call center-based customer support in response to a high volume of low complexity inquiries
• Customer issues analysis and resolution (typically performed in an office environment) in response to a lower volume of higher complexity inquiries

Distribution Center Customer Service

Performed in a distribution center, product returns/repair center, or field walk-in customer service facility including:

• Acting as liaison between customers, production and distribution departments related to specific customer orders
• Providing technical and non-technical customer support in a walk-in service center