Customer Support Coordinator

Newhorizonscareergroup; Duluth (MN); Remote; USD 42,000 - 68,000; Full time

Job summary

Newhorizonscareergroup is seeking a dependable Customer Support Coordinator to assist with customer communication, service requests, research, and ongoing support needs. You will help customers navigate information, options, and service details with clarity and patience.

In this remote role, you will respond to inquiries, gather requirements, coordinate with service providers, maintain records, and ensure timely follow-up.

Qualifications

• Strong written and verbal communication skills.
• Excellent customer service and interpersonal abilities.
• Professional, patient, and solution-focused approach.

Responsibilities

• Respond to customer questions and requests in a timely and professional manner.
• Communicate with customers to understand their needs, preferences, and service requirements.
• Research information and available options based on individual customer needs.
• Assist customers with routine requests, updates, and service-related questions.
• Provide clear and accurate information about available services and options.
• Follow up with customers when additional information or action is needed.
• Coordinate information with service providers and other resources as appropriate.
• Assist with routine changes, special requests, and service concerns.
• Research available solutions when customers experience routine issues.
• Maintain accurate and organized customer records.
• Provide confirmations, updates, and other important service information.
• Track outstanding requests and follow-up needs.
• Maintain professional and responsive communication throughout the customer experience.
• Support customer satisfaction through reliable service and follow-through.

Skills

Clear communication

Customer service

Attention to detail

Organization

Time management

Research

Independent work

Problem solving

Online systems

Tools

Online systems

Job description

We are seeking a dependable and customer-focused Customer Support Coordinator to assist with customer communication, service requests, research, and ongoing support needs. This role is well suited for someone who communicates clearly, enjoys solving problems, and is comfortable helping customers navigate information, options, and service details.

Key Responsibilities

• Respond to customer questions and requests in a timely and professional manner
• Communicate with customers to understand their needs, preferences, and service requirements
• Research information and available options based on individual customer needs
• Assist customers with routine requests, updates, and service-related questions
• Provide clear and accurate information about available services and options
• Follow up with customers when additional information or action is needed
• Coordinate information with service providers and other resources as appropriate
• Assist with routine changes, special requests, and service concerns
• Research available solutions when customers experience routine issues
• Maintain accurate and organized customer records
• Provide confirmations, updates, and other important service information
• Track outstanding requests and follow-up needs
• Maintain professional and responsive communication throughout the customer experience
• Support customer satisfaction through reliable service and follow-through

Qualifications

• Strong written and verbal communication skills
• Excellent customer service and interpersonal abilities
• Professional, patient, and solution-focused approach
• Strong attention to detail and accuracy
• Good organizational and time-management skills
• Ability to manage multiple customer requests and priorities
• Strong research and information-gathering abilities
• Comfortable working with online systems and digital communication tools
• Comfortable learning new tools and processes
• Ability to work independently
• Reliable follow-through and problem-solving skills
• Previous experience in customer service, support, hospitality, administration, coordination, or a related field is helpful but not required

Training & Support

• Remote work environment
• Structured initial training
• Ongoing role-specific training
• Access to online tools and resources