Document Production Workflow Lead

SmartRecruiters, Inc.; Columbus (OH); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company match

Paid time off

Life insurance

Parental leave

Tuition assistance

Employer/partner discounts

Job summary

RRD in Columbus, OH is seeking a Document Production Workflow Coordinator to deliver timely and accurate document production in a high-volume environment. The role requires assessing documents, proofreading, formatting, conversions, and ensuring quality under deadlines.

You will train teammates, coordinate shift workflow, interact with clients, and uphold professional standards and confidential handling. This is a first shift, full-time role in a professional setting.

Qualifications

• Bachelor’s degree or equivalent with years of experience able to substitute.
• Minimum of 3 years prior office experience, proofreading, word processing or document production experience.
• Advanced knowledge of Microsoft Office suite; able to technically troubleshoot applicable software specific to the business/client.
• Advanced knowledge of document production and/or proofreading procedures and/or generally accepted practices.
• Extensive experience in business terminology, document production and/or proofing formats; skill and efficiency in use of reference resources.
• Attention to detail with emphasis on accuracy and quality; able to coordinate across the team and work on multiple projects simultaneously while ensuring quality results.
• Excellent verbal and written communication and interpersonal skills necessary in order to communicate questions and/or suggestions to client and other team members in a professional and customer service oriented manner.
• Ability to work in a fast-paced, deadline driven team environment.
• Good judgment and organizational skills with sound decision‑making ability and solutions‑oriented approach with the ability to ask for and follow directions.
• Ability to work both independently and collaboratively as part of a team; self‑motivated to ensure own production.

Responsibilities

• Intakes work requests from the client; including clarification of job instructions and negotiation of deadlines with the requester. Seeks alternate solutions to deadline requests, as needed
• Prioritizes work requests across team and coordinates/balances multiple projects based on experience and following established guidelines, especially when working with escalated deadlines or issues
• Acts as a leading definitive resource for all questions relating to document production, proofreading and quality assurance by the team
• Identifies and corrects errors in complex business documents to ensure quality of return product to requesters
• Detects formatting and compositional errors in documents; verifies citations are properly formatted
• Checks corrected proofs of documents against mark-up for comparison and quality assurance
• Adheres to and monitors team members’ adherence to formatting standards, utilizing generally accepted proofreading marks and use of standard reference resources, with an understanding of the client's business environment.
• Demonstrates proper professional expectations for team members when dealing with client requesters and client work requests, including meeting deadlines and delivering high-quality work
• Responsible for development and delivery of on-going training of new and existing team members in existing processes, as well as new trends or processes for document production work
• Facilitates focus and coordination on and between shifts in the production of deliverables to the client in order to meet or exceed the client’s expectations for quality, timeliness and service
• Trains more junior staff members, as needed
• Communicates with manager and/or client on job or deadline issues in a timely and professional manner
• Assists the Lead, Supervisor or Manager in the execution of administrative and/or other procedures or systems across impacted team members
• Facilitates team’s adherence to company policies (conduct, attire, performance, attendance)
• Works collaboratively, demonstrating open and flexible communication, within and across team members
• Contributes to recommendations for individual development goals, trainings, or performance expectations to Lead, Supervisor or Manager to enhance team skill levels and quality outputs
• Interact with clients in person, over the phone or electronically.
• Adhere to Williams Lea policies in addition to client site policies.
• Use equipment and supplies in a cost-efficient manner.

Skills

Attention to detail

Customer service orientation

Excellent verbal and written

Problem-solving

Team collaboration

Time management

Fast-paced work

Self-motivated

Education

Bachelor’s degree or equivalent

Tools

Microsoft Office

Job description

RRD in Columbus, OH is seeking a Document Production Workflow Coordinator to deliver timely and accurate document production in a high-volume environment. The role requires assessing documents, proofreading, formatting, conversions, and ensuring quality under deadlines.

You will train teammates, coordinate shift workflow, interact with clients, and uphold professional standards and confidential handling. This is a first shift, full-time role in a professional setting.