Document Production Specialist

RRD; Columbus (OH); On-site; USD 23,000 - 31,000; Full time

Job summary

RRD is seeking a Document Production Associate to provide word processing and document production services for our clients in a fast-paced environment.

Responsibilities include using logs/tracking, editing, proofreading, and coordinating workflow while meeting deadlines and maintaining confidentiality. Strong MS Office skills and attention to detail are essential for success in this role.

Qualifications

• High school diploma or equivalent.
• Minimum 1 year document production experience preferably in a legal, banking or large corporate environment
• Skilled in the use MS Office software (Word, Excel, PowerPoint); strong keyboarding and typing skills
• Familiar with other software programs for editing and/or creating documents
• Strong attention to detail; able to work on multiple projects simultaneously
• Must have good organizational skills
• Must be able to meet deadlines and complete all projects in a timely manner
• Ability to handle sensitive and/or confidential documents and information
• Able to exercise good judgment to make decisions that conform to business needs and policy
• Good problem solving skills, with the ability and understanding of when to elevate a problem to a supervisory level
• Ability to maintain professional composure when working with immediate deadlines
• Ability to work both independently and collaboratively as part of a team
• Ability to work in a fast paced environment
• Ability to communicate professionally both verbally and in writing
• Must be self-motivated with a positive attitude
• Proven customer service skills are required in order to create, maintain and enhance customer relationships

Responsibilities

• Utilize appropriate logs and/or tracking software for all document production work
• Thoroughly assess job request and ensure appropriate completion of job tasks throughout task lifecycle
• Perform work in document production, proofreading, intake and workflow coordination functions, as needed
• Use established procedures, standards and formats to edit, proof, convert, create, transcribe or otherwise complete document production requests to client satisfaction
• Demonstrate proficiency in using equipment/technology/software and hardware necessary to perform job functions
• Communicate with team members, lead, supervisor or client on job or deadline concerns
• Meet contracted deadlines for service delivery to our clients
• Troubleshoot basic software or hardware problems
• Help to foster a proactive environment of continuous service enhancement and relationship building with the client
• Perform quality assurance on work, as requested
• Adhere to Williams Lea Tag policies, in addition to client policies
• Use equipment and supplies in a cost efficient manner

Skills

MS Office

Typing

Attention to detail

Multi-tasking

Communication skills

Team collaboration

Confidential data handling

Education

High school diploma or equivalent

Tools

Word

Excel

PowerPoint

Job description

RRD is seeking a Document Production Associate to provide word processing and document production services for our clients in a fast-paced environment.

Responsibilities include using logs/tracking, editing, proofreading, and coordinating workflow while meeting deadlines and maintaining confidentiality. Strong MS Office skills and attention to detail are essential for success in this role.