Document Production & Proofing Workflow Lead

RR Donnelley; West Virginia; On-site; USD 27,552 - 41,328; Full time

Job summary

RRD is seeking a Document Production Workflow Coordinator to deliver high-quality document production in a fast-paced environment. You will assess documents, correct formatting and proofs, and guide teammates to meet client specifications and deadlines.

With a strong MS Office background and attention to detail, you will train staff, coordinate across shifts, and communicate with clients and managers to ensure exceptional service and accurate outputs.

Qualifications

• Bachelor’s degree or equivalent with years of experience able to substitute.
• Minimum of 3 years prior office experience, proofreading, word processing or document production experience
• Advanced knowledge of Microsoft Office suite; able to technically troubleshoot applicable software
• MS Office (Word, Excel, PowerPoint) certification desired
• Advanced knowledge of document production and/or proofreading procedures and/or generally accepted practices
• Extensive experience in business terminology, document production and/or proofing formats; skill and efficiency in use of reference resources
• Attention to detail with emphasis on accuracy and quality; able to coordinate across the team and work on multiple projects simultaneously while ensuring quality results
• Excellent verbal and written communication and interpersonal skills necessary in order to communicate questions and/or suggestions to client and other team members in a professional and customer service oriented manner
• Ability to work in a fast-paced, deadline driven team environment
• Good judgment and organizational skills with sound decision-making ability and solutions-oriented approach with the ability to ask for and follow directions
• Ability to work both independently and collaboratively as part of a team; self-motivated to ensure own production
• Communicate with team members, Lead, Supervisor, Manager and/or Client on job or deadline issues
• Must be able to meet deadlines and complete all projects in a timely manner.
• Ability to handle sensitive and/or confidential documents and information.
• Good problem-solving skills, with the ability and understanding of when to elevate a problem to a supervisory level.

Responsibilities

• *Intakes work requests from the client; including clarification of job instructions and negotiation of deadlines with the requester. Seeks alternate solutions to deadline requests, as needed
• *Prioritizes work requests across team and coordinates/balances multiple projects based on experience and following established guidelines, especially when working with escalated deadlines or issues
• *Acts as a leading definitive resource for all questions relating to document production, proofreading and quality assurance by the team
• *Identifies and corrects errors in complex business documents to ensure quality of return product to requesters
• *Detects formatting and compositional errors in documents; verifies citations are properly formatted
• *Checks corrected proofs of documents against mark-up for comparison and quality assurance
• *Adheres to and monitors team members’ adherence to formatting standards, utilizing generally accepted proofreading marks and use of standard reference resources, with an understanding of the client's business environment.
• *Demonstrates proper professional expectations for team members when dealing with client requesters and client work requests, including meeting deadlines and delivering high-quality work
• *Responsible for development and delivery of on-going training of new and existing team members in existing processes, as well as new trends or processes for document production work
• *Facilitates focus and coordination on and between shifts in the production of deliverables to the client in order to meet or exceed the client’s expectations for quality, timeliness and service
• *Trains more junior staff members, as needed
• Communicates with manager and/or client on job or deadline issues in a timely and professional manner
• Assists the Lead, Supervisor or Manager in the execution of administrative and/or other procedures or systems across impacted team members
• Facilitates team’s adherence to company policies (conduct, attire, performance, attendance)
• Works collaboratively, demonstrating open and flexible communication, within and across team members
• Contributes to recommendations for individual development goals, trainings, or performance expectations to Lead, Supervisor or Manager to enhance team skill levels and quality outputs
• Interact with clients in person, over the phone or electronically.
• Adhere to Williams Lea policies in addition to client site policies.
• Use equipment and supplies in a cost-efficient manner.

Skills

Proofreading

Word processing

Communication

Attention to detail

Team coordination

Education

Bachelor’s degree or equivalent

Tools

MS Office

Job description

RRD is seeking a Document Production Workflow Coordinator to deliver high-quality document production in a fast-paced environment. You will assess documents, correct formatting and proofs, and guide teammates to meet client specifications and deadlines.

With a strong MS Office background and attention to detail, you will train staff, coordinate across shifts, and communicate with clients and managers to ensure exceptional service and accurate outputs.