Document Production Workflow Coordinator

RR Donnelley & Sons; Wheeling (WV); On-site; USD 25,099 - 35,170; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company match

Paid time off

Job summary

RR Donnelley & Sons is seeking a skilled Document Production Workflow Coordinator to deliver accurate production of complex documents and provide high-quality service to clients. You will supervise workflow, train teammates, and ensure deadlines are met in a fast-paced environment.

Ideal candidates have a Bachelor’s degree or equivalent, 3+ years in office/doc production roles, and strong MS Office skills. The role operates at a busy site with standard working hours and benefits as part of a

Qualifications

• Bachelor’s degree or equivalent; experience may substitute.
• Minimum of 3 years in an office setting with proofreading or document production.
• Advanced knowledge of Microsoft Office; able to troubleshoot software.
• Proficiency in document production and proofreading procedures.
• Strong attention to detail and quality; able to manage multiple projects.
• Excellent verbal and written communication skills.
• Ability to work in a fast-paced, deadline-driven environment.

Responsibilities

• Intakes work requests from clients and clarifies job instructions.
• Prioritizes and coordinates multiple projects across the team.
• Acts as a resource on document production, proofreading and QA.
• Identify and correct errors in complex business documents.
• Verify formatting and citations for accuracy.
• Ensure proofs align with client markups and standards.
• Train and develop team members on processes and trends.
• Communicate with manager or client on deadlines and issues.
• Support shift coordination and workflow within site.

Skills

Proofreading

Document production

Attention to detail

Communication

Team collaboration

Education

Bachelor's degree or equivalent

Tools

Microsoft Office Suite

Word

Excel

PowerPoint

Job description

Company Description

RRD provides marketing, packaging, print, and business services to the world’s most respected brands. The company’s proprietary technology, advanced data analytics, and expertise fuel organizational decision-making from strategy through execution, delivering sustainable solutions with the lowest possible environmental impact. Global organizations and regulated industries trust RRD to reduce complexity and drive audience connections across the entire customer journey.

Job Description

Position Summary

The Document Production Workflow Coordinator is an experienced position delivering exceptional customer service to our clients by providing timely and accurate document production of an intermediate to advanced level. Advanced ability to assess documents, has a technical eye to detect and ensure proper corrections (proofing, edits, conversions, formatting, creation, comparisons, etc.) for requesters. The position requires advanced software aptitude in those programs used for document production, as well as speed and accuracy in a high-volume, high-pressure production environment. The Document Production Workflow Coordinator may require the training of team members, and may be responsible for the day-to-day coordination of workflow within a shift or site.

Job Duties

• Intakes work requests from the client; including clarification of job instructions and negotiation of deadlines with the requester. Seeks alternate solutions to deadline requests, as needed
• Prioritizes work requests across team and coordinates/balances multiple projects based on experience and following established guidelines, especially when working with escalated deadlines or issues
• Acts as a leading definitive resource for all questions relating to document production, proofreading and quality assurance by the team
• Identifies and corrects errors in complex business documents to ensure quality of return product to requesters
• Detects formatting and compositional errors in documents; verifies citations are properly formatted
• Checks corrected proofs of documents against mark-up for comparison and quality assurance
• Adheres to and monitors team members’ adherence to formatting standards, utilizing generally accepted proofreading marks and use of standard reference resources, with an understanding of the client’s business environment.
• Demonstrates proper professional expectations for team members when dealing with client requesters and client work requests, including meeting deadlines and delivering high-quality work
• Responsible for development and delivery of on-going training of new and existing team members in existing processes, as well as new trends or processes for document production work
• Facilitates focus and coordination on and between shifts in the production of deliverables to the client in order to meet or exceed the client’s expectations for quality, timeliness and service
• Trains more junior staff members, as needed
• Communicates with manager and/or client on job or deadline issues in a timely and professional manner
• Assists the Lead, Supervisor or Manager in the execution of administrative and/or other procedures or systems across impacted team members
• Facilitates team’s adherence to company policies (conduct, attire, performance, attendance)
• Works collaboratively, demonstrating open and flexible communication, within and across team members
• Contributes to recommendations for individual development goals, trainings, or performance expectations to Lead, Supervisor or Manager to enhance team skill levels and quality outputs
• Interact with clients in person, over the phone or electronically.
• Adhere to Williams Lea policies in addition to client site policies.
• Use equipment and supplies in a cost-efficient manner.

Working Conditions

• Position operates at sites with maximum of 24/7 operations. Individual shift requirements will vary by site.
• Ability to work overtime as needed.
• Work is performed in a professional work environment.
• Business casual attire required.
• Must be able to work sitting all or most of the time.

Qualifications

• Bachelor’s degree or equivalent with years of experience able to substitute
• Minimum of 3 years prior office experience, proofreading, word processing or document production experience
• Advanced knowledge of Microsoft Office suite; able to technically troubleshoot applicable software specific to the business/client
• MS Office (Word, Excel, PowerPoint) certification desired
• Advanced knowledge of document production and/or proofreading procedures and/or generally accepted practices
• Extensive experience in business terminology, document production and/or proofing formats; skill and efficiency in use of reference resources
• Attention to detail with emphasis on accuracy and quality; able to coordinate across the team and work on multiple projects simultaneously while ensuring quality results
• Excellent verbal and written communication and interpersonal skills necessary in order to communicate questions and/or suggestions to client and other team members in a professional and customer service oriented manner
• Ability to work in a fast-paced, deadline driven team environment
• Good judgment and organizational skills with sound decision-making ability and solutions-oriented approach with the ability to ask for and follow directions
• Ability to work both independently and collaboratively as part of a team; self-motivated to ensure own production
• Communicate with team members, Lead, Supervisor, Manager and/or Client on job or deadline issues
• Must be able to meet deadlines and complete all projects in a timely manner.
• Ability to handle sensitive and/or confidential documents and information.
• Good problem-solving skills, with the ability and understanding of when to elevate a problem to a supervisory level.
• Must work well in a team environment.
• Must be able to interact effectively with multi-functional and diverse backgrounds.
• Ability to work in a fast-paced environment.
• Must work self-motivated with positive can-do attitude.

Additional Information

The range of pay for this role at the noted RRD location is $18.22 to $25.53/ hour. Typically, roles follow step progressions to a target rate or set increments over time. Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call-in, and/or stand-by pay. RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.

Shift

Monday to Friday - 4:00pm to 1:00am

All employment offers are contingent upon the successful completion of both a pre- employment background and drug screen.

Equal Opportunity Employer Statement

RRD is an Equal Opportunity Employer, including disability/veterans.