Document Production Associate (1st, 2nd, and 3rd Shifts Available)

RR Donnelley; West Virginia; On-site; USD 21,917 - 29,797; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

401(k) with company match

Tuition assistance

Job summary

RR Donnelley is seeking a Legal Document Production Associate in West Virginia. This position involves providing document production services and ensuring client satisfaction through quality work. Ideal candidates should have a high school diploma and at least one year of relevant experience, with strong MS Office skills.

The role offers a salary range of $15.91 - 21.63 per hour, with additional benefits including medical coverage, 401(k), paid time off, and more. Successful candidates will show dedication to meeting deadlines and effective communication skills.

Qualifications

• Minimum 1 year of document production experience in a legal or corporate environment.
• Ability to manage sensitive documents and maintain confidentiality.
• Strong keyboarding and typing skills.

Responsibilities

• Provide word processing and document production services.
• Utilize logs and tracking software for document production.
• Proofread and manage document workflows effectively.

Skills

MS Office software proficiency

Attention to detail

Organizational skills

Customer service skills

Problem solving skills

Education

High school diploma or equivalent

Job description

*Multiple job opportunities are available across 1st, 2nd, and 3rd shift. Work location requirements vary by account and team, with most positions operating in on-site or hybrid enviornments.

The Legal Document Production Associate position is responsible for providing word processing and/or document production services for our clients.

(* denotes an “essential function”)

• *Utilize appropriate logs and/or tracking software for all document production work
• *Thoroughly assess job request and ensure appropriate completion of job tasks throughout task lifecycle
• *Perform work in document production, proofreading, intake and workflow coordination functions, as needed
• *Use established procedures, standards and formats to edit, proof, convert, create, transcribe or otherwise complete document production requests to client satisfaction
• *Demonstrate proficiency in using equipment/technology/software and hardware necessary to perform job functions
• *Communicate with team members, lead, supervisor or client on job or deadline concerns
• *Meet contracted deadlines for service delivery to our clients
• *Troubleshoot basic software or hardware problems
• Help to foster a proactive environment of continuous service enhancement and relationship building with the client
• Perform quality assurance on work, as requested
• Adhere to Williams Lea Tag policies, in addition to client policies
• Use equipment and supplies in a cost efficient manner

• High school diploma or equivalent
• Minimum (1) year document production experience preferably in a legal, banking or large corporate environment
• Skilled in the use MS Office software (Word, Excel, PowerPoint); strong keyboarding and typing skills
• Familiar with other software programs for editing and/or creating documents
• Strong attention to detail; able to work on multiple projects simultaneously
• Must have good organizational skills
• Must be able to meet deadlines and complete all projects in a timely manner
• Ability to handle sensitive and/or confidential documents and information
• Able to exercise good judgment to make decisions that conform to business needs and policy
• Good problem solving skills, with the ability and understanding of when to elevate a problem to a supervisory level
• Ability to maintain professional composure when working with immediate deadlines
• Ability to work both independently and collaboratively as part of a team
• Ability to work in a fast paced environment
• Ability to communicate professionally both verbally and in writing
• Must be self-motivated with a positive attitude
• Proven customer service skills are required in order to create, maintain and enhance customer relationships

The salary for this role at the noted RRD location is $15.91 - 21.63/ hour. Starting pay decisions are determined based on multiple factors including but not limited to relevant education, qualifications,skills, experience, certifications, proficiency, performance, shift, location, and other businessneeds. Typically, roles follow step progressions to a target rate or set increments over time. Depending onthe role, in addition to the hourly rate of pay, the total compensation package may also includeovertime, shift differential, call-in, and/or stand-by pay. RRD’s benefit offerings includemedical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, lifeinsurance and other voluntary supplemental insurance coverages, plus parental leave, adoptionassistance, tuition assistance and employer/partner discounts.

#WLWV

All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.

RRD is an Equal Opportunity Employer, including disability/veterans