Document Production Associate - 1st Shift (Hybrid)

RRD Company; Wheeling (WV); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental and Vision

401(k) with company match

Paid time off

Life insurance

Tuition assistance

Parental leave

Adoption assistance

Employee discounts

Job summary

RRD Company in Wheeling, WV is seeking a Document Production Associate for the 1st shift in a hybrid role. You will perform word processing and document production tasks, using logs and standard formats to meet client needs.

The role requires a high school diploma and at least 1 year of document production experience in a corporate setting, with proficiency in MS Office and strong attention to detail. Strong organizational and communication skills are essential.

Qualifications

• High school diploma or equivalent.
• Minimum 1 year document production experience in legal, banking or large corporate environment.
• Proficient in MS Office (Word, Excel, PowerPoint); strong keyboarding and typing.
• Familiar with other software programs for editing/creating documents.
• Strong attention to detail; able to work on multiple projects simultaneously.
• Good organizational skills and ability to meet deadlines.
• Ability to handle sensitive and confidential documents and information.
• Able to work independently and as part of a team.
• Strong communication skills, both written and verbal.
• Customer service skills to build client relationships.

Responsibilities

• Utilize logs and/or tracking software for all document production work.
• Assess job requests and ensure completion of tasks throughout lifecycle.
• Edit, proof, convert, create, transcribe or complete document production requests.
• Demonstrate proficiency with equipment, software and hardware used.
• Communicate with team members, lead, supervisor or client on deadlines.
• Meet contracted deadlines for service delivery to clients.
• Troubleshoot basic software or hardware problems.
• Quality assurance on work as requested.
• Adhere to policies and use materials cost-effectively.
• Support continuous service improvement and client relationships.

Skills

MS Office

Typing

Attention to detail

Organizational skills

Communication skills

Problem solving

Teamwork

Self-motivated

Customer service

Education

High school diploma or equivalent

Tools

MS Office Suite

Job description

Document Production Associate - 1st Shift (Hybrid)

• Full-time
• Department: Legal & Document Processing
• Shift: 1st Shift
• Compensation: USD 15.91 - USD 21.63 - hourly

RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry’s most trusted portfolio of creative execution and world-wide business process consulting, with services designed to lower environmental impact. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact.

The Document Production Associate position is responsible for providing word processing and/or document production services for our clients.

1st Shift Schedule: Monday - Friday 8:30 a.m. - 5:00 p.m.

Job duties

(* denotes an “essential function”)

• *Utilize appropriate logs and/or tracking software for all document production work
• *Thoroughly assess job request and ensure appropriate completion of job tasks throughout task lifecycle
• *Perform work in document production, proofreading, intake and workflow coordination functions, as needed
• *Use established procedures, standards and formats to edit, proof, convert, create, transcribe or otherwise complete document production requests to client satisfaction
• *Demonstrate proficiency in using equipment/technology/software and hardware necessary to perform job functions
• *Communicate with team members, lead, supervisor or client on job or deadline concerns
• *Meet contracted deadlines for service delivery to our clients
• *Troubleshoot basic software or hardware problems
• Help to foster a proactive environment of continuous service enhancement and relationship building with the client
• Perform quality assurance on work, as requested
• Adhere to Williams Lea Tag policies, in addition to client policies
• Use equipment and supplies in a cost efficient manner

Working conditions

• Position operates at sites with maximum of 24/7 operations. Individual shift requirements will vary by site.
• Ability to work overtime as needed.
• Work is performed in a professional work environment.
• Professional attire required.
• Must be able to work sitting down most of the time.

• High school diploma or equivalent
• Minimum (1) year document production experience preferably in a legal, banking or large corporate environment
• Skilled in the use MS Office software (Word, Excel, PowerPoint); strong keyboarding and typing skills
• Familiar with other software programs for editing and/or creating documents
• Strong attention to detail; able to work on multiple projects simultaneously
• Must have good organizational skills
• Must be able to meet deadlines and complete all projects in a timely manner
• Ability to handle sensitive and/or confidential documents and information
• Able to exercise good judgment to make decisions that conform to business needs and policy
• Good problem solving skills, with the ability and understanding of when to elevate a problem to a supervisory level
• Ability to maintain professional composure when working with immediate deadlines
• Ability to work both independently and collaboratively as part of a team
• Ability to work in a fast paced environment
• Ability to communicate professionally both verbally and in writing
• Must be self-motivated with a positive attitude
• Proven customer service skills are required in order to create, maintain and enhance customer relationships

The salary range for this role at the noted RRD location is $15.91-21.63/hour. Starting pay decisions are determined based on multiple factors including but not limited to relevant education, qualifications, skills, experience, certifications, proficiency, performance, shift, location, and other business needs. Typically, roles follow step progressions to a target rate or set increments over time. Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include [a sign-on bonus of $XXXX,] overtime, shift differential, call-in, and/or stand-by pay. RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.

At RRD, we value innovation, authenticity, and integrity. To uphold the security and fairness of our hiring process, we ask that candidates refrain from using AI tools during interviews to ensure an authentic and secure experience. We appreciate your cooperation as we work to maintain a transparent and equitable hiring process.

All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.