Document Production Associate - 2nd Shift

RRD; Wheeling (WV); On-site; USD 22,041 - 28,929; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company match

Paid time off

Disability insurance

Life insurance

Parental leave and adoption assistance

Tuition assistance

Employee discounts

Job summary

RRD is hiring a Document Production Associate to deliver word processing and document production services for clients. The role emphasizes using logs, assessing requests, and ensuring task completion through the workflow.

You will edit, proof, and create documents while maintaining client satisfaction and adhering to policies. The position requires strong MS Office skills, high attention to detail, and the ability to meet deadlines in a fast-paced environment.

Qualifications

• High school diploma or equivalent.
• Minimum 1 year document production experience, preferably in a legal, banking or large corporate environment.
• Skilled in MS Office software (Word, Excel, PowerPoint); strong keyboarding and typing skills.
• Familiar with other software programs for editing and/or creating documents.
• Strong attention to detail; able to work on multiple projects simultaneously.
• Must have good organizational skills and able to meet deadlines.
• Ability to handle sensitive and/or confidential documents and information.
• Able to exercise good judgment and escalate issues when needed.
• Good problem solving skills and ability to work independently or in a team.
• Able to work in a fast paced environment and communicate professionally.

Responsibilities

• Use logs or tracking software for all document production work.
• Assess job requests and ensure completion throughout the lifecycle.
• Perform document production, proofreading, intake and workflow coordination as needed.
• Edit, proof, convert, create, transcribe or complete document production requests.
• Demonstrate proficiency with equipment, software and hardware.
• Communicate with team, supervisor or client on deadlines or concerns.
• Meet contracted deadlines for service delivery.
• Troubleshoot basic software or hardware problems.
• Foster proactive service enhancements and client relationships.
• Perform quality assurance on work and adhere to policies.
• Use supplies efficiently and maintain professional conduct.

Skills

Typing

Attention to detail

Deadline-driven

Organizational skills

Verbal/written communication

Team collaboration

Problem solving

Education

High school diploma or equivalent

Tools

MS Office (Word, Excel, PowerPoint)

Job description

Job Description

RRD provides marketing, packaging, print, and business services to the world’s most respected brands. The company’s proprietary technology, advanced data analytics, and expertise fuel organizational decision-making from strategy through execution, delivering sustainable solutions with the lowest possible environmental impact. Global organizations and regulated industries trust RRD to reduce complexity and drive audience connections across the entire customer journey.

Shift

Monday - Friday, 12 pm - 9 pm

Position Summary

The Document Production Associate position is responsible for providing word processing and/or document production services for our clients.

Job Duties

* denotes an “essential function”

• *Utilize appropriate logs and/or tracking software for all document production work
• *Thoroughly assess job request and ensure appropriate completion of job tasks throughout task lifecycle
• *Perform work in document production, proofreading, intake and workflow coordination functions, as needed
• *Use established procedures, standards and formats to edit, proof, convert, create, transcribe or otherwise complete document production requests to client satisfaction
• *Demonstrate proficiency in using equipment/technology/software and hardware necessary to perform job functions
• *Communicate with team members, lead, supervisor or client on job or deadline concerns
• *Meet contracted deadlines for service delivery to our clients
• *Troubleshoot basic software or hardware problems
• Help to foster a proactive environment of continuous service enhancement and relationship building with the client
• Perform quality assurance on work, as requested
• Adhere to Williams Lea Tag policies, in addition to client policies
• Use equipment and supplies in a cost efficient manner

Working Conditions

• Position operates at sites with maximum of 24/7 operations. Individual shift requirements will vary by site.
• Ability to work overtime as needed.
• Work is performed in a professional work environment.
• Professional attire required.
• Must be able to work sitting down most of the time.

Qualifications

• High school diploma or equivalent
• Minimum (1) year document production experience preferably in a legal, banking or large corporate environment
• Skilled in the use MS Office software (Word, Excel, PowerPoint); strong keyboarding and typing skills
• Familiar with other software programs for editing and/or creating documents
• Strong attention to detail; able to work on multiple projects simultaneously
• Must have good organizational skills
• Must be able to meet deadlines and complete all projects in a timely manner
• Ability to handle sensitive and/or confidential documents and information
• Able to exercise good judgment to make decisions that conform to business needs and policy
• Good problem solving skills, with the ability and understanding of when to elevate a problem to a supervisory level
• Ability to maintain professional composure when working with immediate deadlines
• Ability to work both independently and collaboratively as part of a team
• Ability to work in a fast paced environment
• Ability to communicate professionally both verbally and in writing
• Must be self‑motivated with a positive attitude
• Proven customer service skills are required in order to create, maintain and enhance customer relationships

Additional Information

The range of pay for this role at the noted RRD location is $15.91 to $21.63/ hour. Typically, roles follow step progressions to a target rate or set increments over time. Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call‑in, and/or stand‑by pay. RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.

All employment offers are contingent upon the successful completion of both a pre‑employment background and drug screen.

RRD is an Equal Opportunity Employer, including disability/veterans.