Document Production Associate (1st, 2nd, and 3rd Shifts Available)

RR Donnelley; Wheeling (WV); On-site; USD 20,664 - 28,929; Full time

Job summary

RR Donnelley is seeking a Document Production Associate across 1st, 2nd, and 3rd shifts. The role involves word processing and document production services for clients, with on-site or hybrid work options depending on account and team.

You will use logs, track tasks, and ensure timely delivery of client projects. The position requires a high school diploma or equivalent, 1+ year of document production experience (preferably in legal, banking, or large corporate settings), and strong MS Office

Qualifications

• High school diploma or equivalent.
• Minimum 1 year document production experience, preferably in legal, banking, or large corporate environment.
• Strong MS Office skills (Word, Excel, PowerPoint); solid keyboarding and typing abilities.
• Familiar with other software for editing/creating documents.
• Strong attention to detail; ability to manage multiple projects concurrently.
• Good organizational skills and deadline discipline.
• Ability to handle sensitive/confidential documents.

Responsibilities

• Utilize logs and tracking software for all document production work.
• Assess each job request and ensure completion of tasks throughout the lifecycle.
• Perform document production, proofreading, intake and workflow coordination as needed.
• Edit, proof, convert, create, transcribe or complete document requests to client satisfaction using established procedures.
• Demonstrate proficiency with equipment/technology/software and hardware necessary to perform job functions.
• Communicate with team, supervisor or client about deadlines and job concerns.
• Meet contracted deadlines for service delivery to clients.
• Troubleshoot basic software or hardware problems.
• Support a proactive environment of continuous service improvement and client relationships.
• Perform quality assurance on work as requested.
• Adhere to company and client policies.
• Use equipment and supplies cost-efficiently.

Skills

Proficient in MS Office

Typing / keyboarding

Attention to detail

Multitasking

Deadline oriented

Education

High school diploma or equivalent

Tools

MS Office

Job description

Document Production Associate (1st, 2nd, and 3rd Shifts Available)

• Full-time
• Department: Legal & Document Processing
• Compensation: USD 15.91 - USD 21.63 - hourly

RRD provides marketing, packaging, print, and business services to the world’s most respected brands. The company’s proprietary technology, advanced data analytics, and expertise fuel organizational decision‑making from strategy through execution, delivering sustainable solutions with the lowest possible environmental impact. Global organizations and regulated industries trust RRD to reduce complexity and drive audience connections across the entire customer journey.

*Multiple job opportunities are available across 1st, 2nd, and 3rd shift. Work location requirements vary by account and team, with most positions operating in on‑site or hybrid enviornments.

The Legal Document Production Associate position is responsible for providing word processing and/or document production services for our clients.

(* denotes an “essential function”)

• *Utilize appropriate logs and/or tracking software for all document production work
• *Thoroughly assess job request and ensure appropriate completion of job tasks throughout task lifecycle
• *Perform work in document production, proofreading, intake and workflow coordination functions, as needed
• *Use established procedures, standards and formats to edit, proof, convert, create, transcribe or otherwise complete document production requests to client satisfaction
• *Demonstrate proficiency in using equipment/technology/software and hardware necessary to perform job functions
• *Communicate with team members, lead, supervisor or client on job or deadline concerns
• *Meet contracted deadlines for service delivery to our clients
• *Troubleshoot basic software or hardware problems
• Help to foster a proactive environment of continuous service enhancement and relationship building with the client
• Perform quality assurance on work, as requested
• Adhere to Williams Lea Tag policies, in addition to client policies
• Use equipment and supplies in a cost efficient manner
• High school diploma or equivalent
• Minimum (1) year document production experience preferably in a legal, banking or large corporate environment
• Skilled in the use MS Office software (Word, Excel, PowerPoint); strong keyboarding and typing skills
• Familiar with other software programs for editing and/or creating documents
• Strong attention to detail; able to work on multiple projects simultaneously
• Must have good organizational skills
• Must be able to meet deadlines and complete all projects in a timely manner
• Ability to handle sensitive and/or confidential documents and information
• Able