Document Production Associate (1st, 2nd, and 3rd Shifts Available)

RRD Company; Wheeling (WV); Hybrid; USD 21,917 - 29,797; Full time

Job summary

RRD Company is seeking a Document Production Associate for 1st, 2nd, and 3rd shifts. The role focuses on word processing and document production services, with on-site or hybrid work environments depending on the account.

Responsibilities include using logs/tracking software, reviewing requests, editing and proofreading, and ensuring timely delivery while maintaining confidentiality. A high school diploma and 1+ year experience are preferred.

Qualifications

• High school diploma or equivalent is required.
• Minimum 1 year document production experience preferred in a legal, banking, or large corporate environment.
• Strong keyboarding and typing skills; proficient with MS Office (Word, Excel, PowerPoint).
• Ability to handle sensitive and/or confidential documents and information.

Responsibilities

• Utilize logs and/or tracking software for all document production work.
• Assess job requests and ensure completion of tasks throughout the lifecycle.
• Perform document production, proofreading, intake and workflow coordination as needed.
• Edit, proof, convert, create, transcribe or complete document production requests to client satisfaction.
• Demonstrate proficiency with equipment/software and communicate deadlines effectively.
• Meet contracted deadlines for service delivery and ensure quality control.

Skills

Attention to detail

Time management

Typing speed

Organizational skills

Confidentiality awareness

Education

High school diploma or equivalent

Tools

MS Office

Job description

Document Production Associate (1st, 2nd, and 3rd Shifts Available)

• Full-time
• Department: Legal & Document Processing
• Compensation: USD 15.91 - USD 21.63 - hourly

RRD provides marketing, packaging, print, and business services to the world’s most respected brands. The company’s proprietary technology, advanced data analytics, and expertise fuel organizational decision‑making from strategy through execution, delivering sustainable solutions with the lowest possible environmental impact. Global organizations and regulated industries trust RRD to reduce complexity and drive audience connections across the entire customer journey.

*Multiple job opportunities are available across 1st, 2nd, and 3rd shift. Work location requirements vary by account and team, with most positions operating in on‑site or hybrid enviornments.

The Legal Document Production Associate position is responsible for providing word processing and/or document production services for our clients.

(* denotes an “essential function”)

• *Utilize appropriate logs and/or tracking software for all document production work
• *Thoroughly assess job request and ensure appropriate completion of job tasks throughout task lifecycle
• *Perform work in document production, proofreading, intake and workflow coordination functions, as needed
• *Use established procedures, standards and formats to edit, proof, convert, create, transcribe or otherwise complete document production requests to client satisfaction
• *Demonstrate proficiency in using equipment/technology/software and hardware necessary to perform job functions
• *Communicate with team members, lead, supervisor or client on job or deadline concerns
• *Meet contracted deadlines for service delivery to our clients
• *Troubleshoot basic software or hardware problems
• Help to foster a proactive environment of continuous service enhancement and relationship building with the client
• Perform quality assurance on work, as requested
• Adhere to Williams Lea Tag policies, in addition to client policies
• Use equipment and supplies in a cost efficient manner
• High school diploma or equivalent
• Minimum (1) year document production experience preferably in a legal, banking or large corporate environment
• Skilled in the use MS Office software (Word, Excel, PowerPoint); strong keyboarding and typing skills
• Familiar with other software programs for editing and/or creating documents
• Strong attention to detail; able to work on multiple projects simultaneously
• Must have good organizational skills
• Must be able to meet deadlines and complete all projects in a timely manner
• Ability to handle sensitive and/or confidential documents and information
• Able