Document & Mail Services Administrator (Onsite)

Mid-Continent Group; Tulsa (OK); On-site; USD 36,000 - 48,000; Full time

Job summary

Mid-Continent Group is seeking an Administrative Operations Representative to join our Electronic Document Services (EDS) team.

This is a full-time in-office position that provides administrative and operational support for document management, mail services, records processing, and customer service, ensuring company records and correspondence are accurately processed, maintained, and distributed while supporting efficient daily operations.

Qualifications

• High school diploma or equivalent required.
• Experience in administrative support, records management, mail services, document imaging, or a related office environment preferred.
• Insurance industry experience preferred.
• Strong organizational, communication, and attention-to-detail skills.

Responsibilities

• Scan, index, retrieve, update, and maintain electronic and physical records.
• Prepare documents for scanning, storage, assembly, or distribution.
• Process, sort, distribute, and track incoming and outgoing mail and packages while maintaining postage records.
• Perform general administrative duties, including filing, data entry, record maintenance, reporting, correspondence, inventory, and supply management.
• Greet visitors, assist employees, vendors, agents, and customers, route phone calls, and respond to routine inquiries.
• Assemble and distribute policy documents, reports, forms, and marketing materials, completing quality reviews for accuracy and completeness.
• Operate office, mailroom, printing, bindery, and document-processing equipment as needed.
• Maintain confidentiality, follow company policies and regulatory requirements, prioritize assignments, meet service standards, and perform other duties as assigned.

Skills

Organizational skills

Communication skills

Attention to detail

Education

High school diploma or equivalent

Tools

Document imaging equipment

Mailroom equipment

Printing equipment

Job description

Mid-Continent Group is seeking an Administrative Operations Representative to join our Electronic Document Services (EDS) team.

This is a full-time in-office position that provides administrative and operational support for document management, mail services, records processing, and customer service, ensuring company records and correspondence are accurately processed, maintained, and distributed while supporting efficient daily operations.