Document Control Center Supervisor — Lead 20+ Staff & Logistics

Indecomm Global Services (India); Saint Paul (MN); On-site; USD 52,000 - 65,000; Full time

Job summary

Indecomm Global Services seeks an Assistant Supervisor for the Document Control Center (DCC) to lead a 20+ person team. You will oversee document custody, recording, scanning, shipping, and storage workflows, while coordinating with offshore and onshore teams.

You will schedule, coach, and conduct performance reviews, ensuring SLA compliance and high productivity. Flexible hours and IT collaboration are part of the role.

Qualifications

• 3–5 years of supervisory experience.
• Experience managing 20+ employees.
• Knowledge of mortgage documents and document custody operations.
• Strong MS Office skills (Excel, Word, Outlook, PowerPoint).

Responsibilities

• Supervise a team of 20+ employees with scheduling and performance management.
• Manage DCC processes including Trailing Documents, Recording, Scanning, Shipping, and Document Storage workflows.
• Meet weekly with the DCC supervisor to develop daily production and staffing plans based on volume forecasts.
• Ensure workflow is assigned to onshore and offshore teams and monitor production output.
• Review offshore production, identify errors, and provide feedback.
• Monitor client and internal SLAs and productivity metrics.
• Oversee shipping and logistics for client document deliveries.
• Coordinate daily with offshore teams on production requirements.
• Train and onboard new team members.
• Partner with IT to resolve system issues.
• Conduct performance reviews and corrective actions.
• Support special projects and other duties as assigned.
• Supervisor will observe 2nd shift productivity across lines of business.

Skills

Leadership

Communication

Organizational skills

Education

High School Diploma

Associate degree

Bachelor’s degree

Tools

Excel

Word

Outlook

PowerPoint

Job description

Indecomm Global Services seeks an Assistant Supervisor for the Document Control Center (DCC) to lead a 20+ person team. You will oversee document custody, recording, scanning, shipping, and storage workflows, while coordinating with offshore and onshore teams.

You will schedule, coach, and conduct performance reviews, ensuring SLA compliance and high productivity. Flexible hours and IT collaboration are part of the role.