Assistant Supervisor – Document Control Center

Indecomm Global Services (India); Saint Paul (MN); On-site; USD 52,000 - 65,000; Full time

Job summary

Indecomm Global Services seeks an Assistant Supervisor for the Document Control Center (DCC) to lead a 20+ person team. You will oversee document custody, recording, scanning, shipping, and storage workflows, while coordinating with offshore and onshore teams.

You will schedule, coach, and conduct performance reviews, ensuring SLA compliance and high productivity. Flexible hours and IT collaboration are part of the role.

Qualifications

• 3–5 years of supervisory experience.
• Experience managing 20+ employees.
• Knowledge of mortgage documents and document custody operations.
• Strong MS Office skills (Excel, Word, Outlook, PowerPoint).

Responsibilities

• Supervise a team of 20+ employees with scheduling and performance management.
• Manage DCC processes including Trailing Documents, Recording, Scanning, Shipping, and Document Storage workflows.
• Meet weekly with the DCC supervisor to develop daily production and staffing plans based on volume forecasts.
• Ensure workflow is assigned to onshore and offshore teams and monitor production output.
• Review offshore production, identify errors, and provide feedback.
• Monitor client and internal SLAs and productivity metrics.
• Oversee shipping and logistics for client document deliveries.
• Coordinate daily with offshore teams on production requirements.
• Train and onboard new team members.
• Partner with IT to resolve system issues.
• Conduct performance reviews and corrective actions.
• Support special projects and other duties as assigned.
• Supervisor will observe 2nd shift productivity across lines of business.

Skills

Leadership

Communication

Organizational skills

Education

High School Diploma

Associate degree

Bachelor’s degree

Tools

Excel

Word

Outlook

PowerPoint

Job description

Assistant Supervisor – Document Control Center

Indecomm is an Equal Employment Opportunity Employer

Job Brief

The Asst DCC Supervisor is responsible for overseeing the day-to-day operations of the DocumentCustody Center (DCC) in cohesion with the DCC supervisor, including document management,shipping and logistics, workflow coordination, production planning, and employee supervision.This position reports directly to the asst director of operations and works collectively with the DCCsupervisor and will lead a team of 20 or more employees while ensuring operational efficiency,quality standards, productivity goals, and SLA compliance.

Responsibilities

• Supervise and lead a team of 20+ employees, including scheduling, coaching, and performance management.
• Manage all DCC processes including Trailing Documents, Recording, Scanning, Shipping, and Document Storage workflows.
• Meet with DCC supervisor on a weekly basis to develop ongoing daily production and staffing plans based on volume forecasts. Communicate and facilitate task to leads and staff.
• Ensure adequate workflow is assigned to onshore and offshore teams and monitor production output.
• Review offshore production, identify errors, and provide feedback.
• Monitor client and internal SLAs and productivity metrics.
• Manage shipping and logistics processes for client document deliveries.
• Coordinate daily with offshore teams on production requirements.
• Train and onboard new team members.
• Partner with IT to resolve system issues.
• Conduct performance reviews and corrective action when necessary.
• Support special projects and perform other duties as assigned.
• Supervisor will visually observe work conduct and productivity of other LOB’s during 2nd shift

Requirements

• High School Diploma or GED required; associate or bachelor’s degree preferred.
• 3-5 years of supervisory experience.
• Previous experience managing 20 or more employees required.
• Minimum 3 years of experience in document custody, mortgage operations, logistics, shipping/receiving, inventory management, or related operations.
• Strong knowledge of mortgage documents and document classification.
• Excellent Microsoft Office skills, particularly Excel, Word, Outlook, and PowerPoint.
• Strong communication, leadership, and organizational skills.
• Experience coordinating offshore teams preferred.
• Ability to work flexible hours and adjust staffing based on workload fluctuations.

Physical Requirements

This position requires you to be able to lift up to 25 pounds.