Assistant Supervisor - Document Control Center

Indecomm-Global-Services; Saint Paul (MN); On-site; USD 55,000 - 75,000; Full time

Job summary

Indecomm-Global-Services in St. Paul, MN is hiring an Assistant Supervisor for the Document Control Center. The role oversees day-to-day custody center operations, coordinating document management, shipping/logistics, workflow, and staff supervision for about 20+ employees.

Reporting to the Asst Director of Operations, you will lead a team to ensure efficiency and SLA compliance. The position requires 3–5 years of supervisory experience and strong MS Office skills.

Qualifications

• 3–5 years of supervisory experience.
• Experience managing 20+ employees.
• 3+ years in document custody, mortgage operations, logistics or related operations.
• Strong Microsoft Office skills, particularly Excel, Word, Outlook, and PowerPoint.

Responsibilities

• Supervise and lead a team of 20+ employees, including scheduling, coaching, and performance management.
• Manage all DCC processes including Trailing Documents, Recording, Scanning, Shipping, and Document Storage workflows.
• Meet with DCC supervisor weekly to develop daily production and staffing plans based on volume forecasts; communicate to leads and staff.
• Ensure adequate workflow is assigned to onshore and offshore teams and monitor production output.
• Review offshore production, identify errors, and provide feedback.
• Monitor client and internal SLAs and productivity metrics.
• Manage shipping and logistics processes for client document deliveries.
• Coordinate daily with offshore teams on production requirements.
• Train and onboard new team members; partner with IT to resolve system issues.
• Conduct performance reviews and corrective action when necessary.

Skills

Supervisory experience

Leadership

Communication

Organizational skills

Flexible hours

Offshore coordination

Education

High School Diploma or GED

Associate or Bachelor's degree preferred

Tools

Microsoft Office (Excel, Word, Outlook, PowerPoint)

Job description

Assistant Supervisor - Document Control Center

About the Organization Founded more than 25 years ago, Indecomm blends intelligent automation with deep mortgage banking expertise to deliver groundbreaking mortgage innovations that help businesses optimize operations and achieve competitive advantage. Backed by a 1500-strong global workforce, Indecomm's automation-as-a-service approach benefits mortgage organizations, enabling them to offer better borrower experiences by streamlining middle and back-office operations.

Indecomm takes an automation-first approach, partnering with large and mid-sized lenders, servicers, mortgage insurers, and title companies to create efficiencies at every phase of the mortgage lifecycle. Specifically, Indecomm products and services leverage robotics process automation (RPA), supervised automation, and machine learning to tackle the industry's most complex operational challenges.

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Exempt/Non-Exempt Non-Exempt

Full-Time/Part-Time Full-Time

Location St. Paul, MN

Description

Position Title: Assistant Supervisor -Document Control Center

Classification: Exempt /Full-Time

Location: St. Paul, MN

Hours: 11 AM - 8 PM CT

“Indecomm is an Equal Employment Opportunity Employer”

JOB SUMMARY:

The Asst DCC Supervisor is responsible for overseeing the day-to-day operations of the Document Custody Center (DCC) in cohesion with the DCC supervisor, including document management, shipping and logistics, workflow coordination, production planning, and employee supervision. This position reports directly to the asst director of operations and works collectively with the DCC supervisor and will lead a team of 20 or more employees while ensuring operational efficiency, quality standards, productivity goals, and SLA compliance.

RESPONSIBILITIES:

• Supervise and lead a team of 20+ employees, including scheduling, coaching, and performance management.
• Manage all DCC processes including Trailing Documents, Recording, Scanning, Shipping, and Document Storage workflows.
• Meet with DCC supervisor on a weekly basis to develop ongoing daily production and staffing plans based on volume forecasts. Communicate and facilitate task to leads and staff.
• Ensure adequate workflow is assigned to onshore and offshore teams and monitor production output.
• Review offshore production, identify errors, and provide feedback.
• Monitor client and internal SLAs and productivity metrics.
• Manage shipping and logistics processes for client document deliveries.
• Coordinate daily with offshore teams on production requirements.
• Train and onboard new team members.
• Partner with IT to resolve system issues.
• Conduct performance reviews and corrective action when necessary.
• Support special projects and perform other duties as assigned.
• Supervisor will visually observe work conduct and productivity of other LOB’s during 2nd shift

Position Requirements

• High School Diploma or GED required; associate or bachelor’s degree preferred.
• 3-5 years of supervisory experience.
• Previous experience managing 20 or more employees required.
• Minimum 3 years of experience in document custody, mortgage operations, logistics, shipping/receiving, inventory management, or related operations.
• Strong knowledge of mortgage documents and document classification.
• Excellent Microsoft Office skills, particularly Excel, Word, Outlook, and PowerPoint.
• Strong communication, leadership, and organizational skills.
• Experience coordinating offshore teams preferred.
• Ability to work flexible hours and adjust staffing based on workload fluctuations.

Physical Requirements:

This position requires you to be able to lift up to 25 pounds.

Req Number MOR-26-00012

Salary Range

Position Document Control Center Supervisor

Division Post Close Hub

Open Date 8/25/2026

This position is currently accepting applications.