Document Control Center Supervisor — Lead 20+ Team

Indecomm-Global-Services; Saint Paul (MN); On-site; USD 55,000 - 75,000; Full time

Job summary

Indecomm-Global-Services in St. Paul, MN is hiring an Assistant Supervisor for the Document Control Center. The role oversees day-to-day custody center operations, coordinating document management, shipping/logistics, workflow, and staff supervision for about 20+ employees.

Reporting to the Asst Director of Operations, you will lead a team to ensure efficiency and SLA compliance. The position requires 3–5 years of supervisory experience and strong MS Office skills.

Qualifications

• 3–5 years of supervisory experience.
• Experience managing 20+ employees.
• 3+ years in document custody, mortgage operations, logistics or related operations.
• Strong Microsoft Office skills, particularly Excel, Word, Outlook, and PowerPoint.

Responsibilities

• Supervise and lead a team of 20+ employees, including scheduling, coaching, and performance management.
• Manage all DCC processes including Trailing Documents, Recording, Scanning, Shipping, and Document Storage workflows.
• Meet with DCC supervisor weekly to develop daily production and staffing plans based on volume forecasts; communicate to leads and staff.
• Ensure adequate workflow is assigned to onshore and offshore teams and monitor production output.
• Review offshore production, identify errors, and provide feedback.
• Monitor client and internal SLAs and productivity metrics.
• Manage shipping and logistics processes for client document deliveries.
• Coordinate daily with offshore teams on production requirements.
• Train and onboard new team members; partner with IT to resolve system issues.
• Conduct performance reviews and corrective action when necessary.

Skills

Supervisory experience

Leadership

Communication

Organizational skills

Flexible hours

Offshore coordination

Education

High School Diploma or GED

Associate or Bachelor's degree preferred

Tools

Microsoft Office (Excel, Word, Outlook, PowerPoint)

Job description

Indecomm-Global-Services in St. Paul, MN is hiring an Assistant Supervisor for the Document Control Center. The role oversees day-to-day custody center operations, coordinating document management, shipping/logistics, workflow, and staff supervision for about 20+ employees.

Reporting to the Asst Director of Operations, you will lead a team to ensure efficiency and SLA compliance. The position requires 3–5 years of supervisory experience and strong MS Office skills.