Document Administrator

H&W Ingredients; Brookfield (IL); Hybrid; USD 40,000 - 60,000; Full time

Job summary

H&W Ingredients seeks a detail-oriented Document Administrator to manage customer documentation, data entry, and cross-functional support in a hybrid setting. You'll handle high-volume requests and collaborate with internal teams and suppliers to ensure timely, accurate documentation.

With experience in TraceGains and Sage, you will maintain certificates and regulatory docs, support ERP processes, and communicate effectively with customers and vendors to meet expectations.

Qualifications

• Bachelor's degree required; Food Science background preferred.
• Experience with TraceGains preferred.
• Strong attention to detail and data accuracy.
• Proficient in Word, Excel, Outlook for documentation.
• Experience with ERP systems and supplier documentation portals.
• Excellent written and verbal communication.

Responsibilities

• Respond to high volume of documentation requests via email or phone.
• Prepare and send customer documentation and questionnaires.
• Route, complete, and return customer questionnaires promptly.
• Maintain current certificates, specifications, safety data sheets, and records.
• Collaborate with Sales Support and regional managers on documentation needs.
• Provide timely status updates to customers and stakeholders.

Skills

Detail-oriented

Data entry

Customer service

Microsoft Excel

Communication skills

Attention to accuracy

Education

Bachelor's degree

Food Science background preferred

Tools

TraceGains

Sage

ERP systems

Job description

We are currently looking for a detail-oriented, efficient individual to join our team as a Document Administrator. The Document Administrator provides customers with timely, accurate documentation while supporting data entry, administrative tasks, and customer service needs. The role manages high volumes of customer documentation requests and collaborates with internal teams and suppliers to ensure all required materials are complete, current, and delivered efficiently.Position DetailsResponds to high volume of documentation requests from the customer via email or phone.Supports specific customers in third party document portal system – Trace GainsPrepares and sends all documentation required by the customer.Requests missing documents and customer questionnaires from suppliers.Responsible for routing, completing, and returning all Customer Questionnaires in a timely fashion.Follows up with suppliers on a regular basis to meet customer expectations.Reviews documentation for completeness, accuracy, expiration dates, and consistency before release to customers.Maintains current certificates, specifications, safety data sheets, allergen statements, regulatory documents, and other supplier records.Escalates overdue, incomplete, or conflicting documentation to the appropriate internal contact and tracks issues through resolution.Runs customer history reports in Sage.Maintains document request spreadsheet for all customer requests daily.Acts as liaison between the customer and the suppliers regarding quality documents and questionnaires.Works closely with Sales Support to ensure proper documentation.Collaborates with Sales Support and Regional Sales Managers to clarify customer documentation requirements.Provides timely status updates to customers and internal stakeholders regarding open documentation requests.Researches and resolves routine documentation questions, coordinating with Quality, Operations, Sales, and suppliers as needed.Identifies recurring customer needs and recommends process, template, or communication improvements.Assists with sample requests and provides the necessary follow up for expeditious service.Maintains organized electronic files, templates, and current versions of approved customer and supplier documentation.Provides backup administrative support, performs data entry, and assists with special projects and audits as assigned.Prepares routine reports, updates tracking logs, and distributes completed records to appropriate internal stakeholders.Coordinates internal review and approval of customer documentation to ensure technical information is accurate and current.Assists with maintaining contact lists, product information, shared templates, and departmental reference resources.Documents procedures and contributes to continuous-improvement initiatives that reduce response time and improve record accuracy.RequirementsBachelor's degree required, Food Science background preferred.Experience with TraceGains preferred.Specialized Knowledge/Skills/AbilitiesCalm, organized, patient, diplomatic, and confident demeanor in working with staff and customers.Advanced attention to detail and accuracy in all workAbility to prioritize own wide-ranging workload and work independently.Ability to communicate both verbally and in writing to internal and external customers.Working knowledge of Microsoft Office applications: Word, Excel, OutlookAbility to work collaboratively with colleagues, vendors and customers.Ability to manage multiple requests, deadlines, and follow-up activities while maintaining accurate records.Experience with ERP systems and customer or supplier documentation portals; Sage and TraceGains experience preferred.Demonstrated ability to follow document-control procedures, protect confidential information, and maintain version accuracy.Familiarity with product specifications, safety data sheets, certificates of analysis, allergen statements, and other food-ingredient or regulated-industry documentation preferred.Proficiency in Excel functions used for tracking, reconciliation, status reporting, and maintenance of accurate data.Strong customer-service orientation with sound judgment, professional follow-through, and the ability to recommend practical workflow improvements.Shift and ScheduleMonday through Friday8:00 AM to 5:00 PM40-hour hybrid work week, split between office and home as approved by manager