Supervisor, Operations

Princess Cruises and Holland America Line; Juneau (AK); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Travel - FREE CRUISE AFTER YOUR FIRST

Job summary

Princess Cruises and Holland America Line in Juneau is seeking a Supervisor, Operations to oversee daily transportation operations and ensure safety and service excellence across interactions with guests and staff.

The role requires leading a transportation services team, coordinating activities, and applying knowledge of operations to support staff, in a seasonal full-time capacity in Alaska's cruise environment.

Responsibilities

• Supervises a transportation services team and the transportation services activities.
• Responsible for scheduling transportation services activities and operations.
• Routinely applies knowledge of operations, Company product and customer services to assist staff with routine questions.
• Carries out management responsibilities in accordance with the Company's policies, objectives and applicable government laws and regulations.

Job description

Supervisor, Operations

Department: Transportation

Employment Type: Seasonal - Full Time

Location: Juneau Transportation & Guest Services

Description

Service Excellence. Performance. Integrity. Teamwork. Consistency. Innovation. Guests visit Alaska each summer seeking experiences to last a lifetime. You will oversee our daily transportation operations, ensuring everything runs smoothly. You will work with our guests & employees to ensure safety & service excellence are carried out in every interaction.

Responsibilities

• Supervises a transportation services team and the transportation services activities.


• Responsible for scheduling transportation services activities and operations.


• Routinely applies knowledge of operations, Company product and customer services to assist staff with routine questions.


• Carries out management responsibilities in accordance with the Company's policies, objectives and applicable government laws and regulations.

Requirements

• Proficiency in the use of computer business applications.


• A current valid driver's license, with a clean driving record, is required.


• A Commercial Driver's License (CDL) is required.


• A minimum age of 21 is required for CDL.


• Must be certified as physically qualified through a Department of Transportation (DOT) physical and drug screen. You will become a part of our random drug test pool.


• CDL certification may be obtained through the company training course.


• Must pass a pre-employment background check.


• Minimum age of 18 years required to reside in company housing, where available.


• Participates in HAP's sustainability program, aka "Sustain Alaska & the Yukon", and efforts by actively recycling (where available), reducing waste, and educating guests about our commitment to the environment.


• Participate in HAP's safety culture to ensure a safe workplace for all team members and a safe vacation experience for all guests.


• Dedicated to delivering excellent customer service to all guests, coworkers, and vendors.


• Dedicated commitment to a diverse, equitable and inclusive work environment.


• Must be eligible to work in the United States. Holland America-Princess is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-2B status).

Knowledge, Skills, & Abilities:

• Ability to organize and prioritize work, maintain attention to time constraints, while working in a team or group environment.


• Ability to work in a fast-paced environment with multiple tasks and external influences.


• Ability to work independently with minimal supervision while achieving daily goals.


• Ability to support and comply with company policies, procedures and guidelines including support and comply with company health and safety standards.


• Ability to stand/walk/work on feet for minimum of 8 hours per day.

Benefits

• Travel - FREE CRUISE AFTER YOUR FIRST SEASON!


• Reward for Referral Program


• Experience - Of a lifetime!


• Rewards & Incentives


• Community Service


• Employee Activities


• Professional Growth

HAP Alaska Yukon is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status.