Supervisor, Operations

Princess Cruises and Holland America Line; Skagway (AK); On-site; USD 30,000 - 48,000; Full time

Benefits offered by this job

Free cruise

Referral program

Lifetime experience

Rewards & incentives

Community service

Employee activities

Professional growth

Job summary

Princess Cruises and Holland America Line is seeking a Supervisor, Operations for our Skagway Transportation & Guest Services team. This seasonal-full-time role oversees transportation activities, schedules, and guest interactions to ensure a seamless experience.

You will lead staff, coordinate daily operations, prioritize safety, and uphold service excellence across guest services, vendors, and coworkers during Alaska operations.

Qualifications

• Proven ability to supervise a transportation services team.
• Experience coordinating logistics and schedules.
• Strong customer service orientation and teamwork.

Responsibilities

• Supervises a transportation services team and the transportation services activities.
• Responsible for scheduling transportation services activities and operations.
• Applies knowledge of operations, company product and customer service to assist the team with routine questions.
• Carries out management responsibilities in accordance with company policies and laws.

Skills

Team leadership

Customer service

Communication

Logistics coordination

Safety compliance

Job description

Supervisor, Operations

Department: Guest Services

Employment Type: Seasonal - Full Time

Location: Skagway Transportation & Guest Services

Reporting To: Sarina Jones

Description

Service Excellence. Performance. Integrity. Teamwork. Consistency. Innovation.

Each summer, guests arrive in Alaska in search of awe-inspiring moments and memories that last a lifetime. As a key leader in our operations, you ensure their experience is seamless from start to finish. From coordinating daily logistics to fostering a culture of safety and service excellence, you’re the steady hand behind every smooth transition and every unforgettable interaction.

RESPONSIBILITIES

• Supervises a transportation services team and the transportation services activities.
• Responsible for scheduling transportation services activities and operations.
• Routinely applies knowledge of our operations, Company product and customer services to assist the team with routine questions.
• Carries out management responsibilities in accordance with the Company's policies, objectives and applicable government laws and regulations.

REQUIREMENTS

• Current, valid driver's license, with three (3) years clean driving record. Motor Vehicle Report (MVR) will be requested.
• Must meet Company's clean driver eligibility requirements.
• Current, valid Commercial Driver's License, Class B with an air brake endorsement is required. (May be obtained through Company training course.)
• Must be certified as physically qualified through a Department of Transportation (DOT) physical and drug screen.
• You will also be entered into our random drug testing program.
• Minimum age of 21 is required for your CDL.
• Must pass a pre-employment background check.
• Dedicated to delivering excellent customer service to all guests, coworkers, and vendors.
• Must be eligible to work in the United States. Holland America-Princess is unable to

KNOWLEDGE, SKILLS, & ABILITIES

• Proficiency in the use of computer business applications.
• Ability to prioritize work, meet deadlines, maintain an attention to detail, multitask, provide excellent customer service while working in a team or group environment.
• Ability to communicate clearly, verbally and written, with customers, employees, and management.
• Ability to organize work, meet deadlines, maintain attention to detail and accuracy, supervise and manage staff.
• Ability to work in a fast-paced environment with multiple tasks and external influences. Ability to work independently with minimal supervision while achieving daily goals.
• Ability to support and comply with company policies, procedures and guidelines including support and comply with company health and safety standards.
• Ability to stand/walk/work on feet for minimum of 8 hours per day.

Benefits

• Travel - FREE CRUISE AFTER YOUR FIRST SEASON!
• Reward for Referral Program
• Experience – Of a lifetime!
• Rewards & Incentives
• Community Service
• Employee Activities
• Professional Growth

HAP Alaska Yukon is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status.