Desktop Support Specialist

Acro Service Corp; Santa Fe (NM); On-site; USD 42,000 - 62,000; Full time

Job summary

Acro Service Corp is seeking an IT support professional to assist end users onsite and remotely. You will configure laptops and applications, set up phones, and work at users' desks to resolve issues promptly.

The role requires five years in IT and three years in user support, with strong MS Office and network troubleshooting skills to ensure smooth operations in a customer-facing environment.

Qualifications

• Five years of IT experience in computer systems and user support.
• Three years of IT work in a user support role.
• Must be customer facing and onsite, assisting individuals at desks.
• Experience setting up laptops and apps, plus phones.

Responsibilities

• Set up laptops and applications for users.
• Set up phones and assist with Verizon One Talk integration.
• Provide desk-side and remote support onsite to users.
• Create and maintain documentation of systems, jobs, programs, and audits.

Skills

Operating systems

Applications

Change management

Password security

Customer facing

Network troubleshooting

Documentation

Tools

MS Office

Verizon One Talk

Disk imaging

Job description

Five years of experience utilizing the fundamentals of typical computer systems, operating systems, applications, and peripherals, three years of which must have included IT work experience in a user support role;

Detailed knowledge of:

• Commercially available operating systems and applications used by the agency;
• Applications configuration as used for change/problem management;
• Principles and practices of a computer system and peripheral devices as needed to monitor a system;
• User password security principles and practices.
• MS Office support experience is key as they ae heavy into MS Office
• Needs to be customer facing and customer oriented as will be there onsite working with individuals remotely and in person at their desks
• Handle setting up of laptops and apps
• Setting up phones (need some experience supporting phones as well – they just migrated to Verizon One Talk

Working knowledge of:

• network domains and login procedures.

General knowledge of: network troubleshooting.

Ability to:

• create and use disk images;
• provide or develop documentation of systems, jobs, programs, and audit documentation for completeness and accuracy;
• provide testing support by assisting in the monitoring of program tests and reviewing computer output and identifying errors;