DMV Floor Manager - Lead a Dynamic Team (Flexible Hours)

State of West Virginia; Moundsville (WV); Vor Ort; USD 52.000 - 68.000; Vollzeit

Benefits dieser Stelle

Health insurance

Pension plan

23 days annual leave

Paid holidays

Zusammenfassung

West Virginia Division of Motor Vehicles is seeking a DMV Agent Floor Manager to guide daily regional office operations and support a team of DMV Agents in delivering high‑quality public service.

The role includes supervising staff, managing daily workflows, training employees on updates, and handling driver/vehicle transactions with attention to state codes and fees. Travel may be required; a valid driver’s license is needed.

Qualifikationen

• Graduation from standard high school or the equivalent.
• Four years of full-time or equivalent part-time paid experience in bookkeeping, sales, cashiering, or related public contact work, one year of which must have been in a lead worker or administrative support capacity.
• Substitution: College credit from an accredited college or university, business school, or vocational training may be substituted through an established formula for the required experience.
• All applicants must consent to fingerprinting and a criminal background investigation. Must obtain and maintain certification to conduct various types of driver skills testing.

Aufgaben

• Lead and mentor staff; assist the Regional Office Assistant Manager with planning, delegating work, reviewing performance, and training DMV Agents on methods and policy updates.
• Step up in leadership by assuming authority in the absence of the Regional Office Assistant Manager, delegating assignments, adjusting schedules, approving leave, and overseeing team functions.
• Manage financial and system operations: audit agents at end of day, verify transactions, authorize corrections, process cashier transactions, and balance cash drawers.
• Guide and assist customers by interpreting state code, policies, and procedures, and explaining fees, documentation, forms, and taxes for driver and vehicle transactions.
• Resolve complex customer inquiries and challenging interactions with professionalism.
• Maintain records and testing: administer driver’s license knowledge and skills tests, review documents for completeness, enter/update records, and draft correspondence.

Kenntnisse

Lead worker

Supervisory duties

Staff training

Public contact

Cash handling

Ausbildung

High school diploma or equivalent

Jobbeschreibung

West Virginia Division of Motor Vehicles is seeking a DMV Agent Floor Manager to guide daily regional office operations and support a team of DMV Agents in delivering high‑quality public service.

The role includes supervising staff, managing daily workflows, training employees on updates, and handling driver/vehicle transactions with attention to state codes and fees. Travel may be required; a valid driver’s license is needed.