Charlottesville Licensing & Registration Customer Specialist

Department of Motor Vehicles Virginia; Charlottesville (VA); On-site; USD 41,000 - 43,000; Full time

Benefits offered by this job

Competitive salary

Excellent health and retirement

Twelve paid holidays per year

Paid annual, sick, and family/personal

Deferred compensation plans

Job summary

Department of Motor Vehicles in Charlottesville is seeking a DMV Customer Service Generalist to assist the public with licensing, registration, and related services. You will issue IDs, process applications, and administer knowledge exams and road tests in a high-volume setting.

The role requires strong customer service skills, attention to detail, and the ability to read and interpret DMV regulations. A state-wide public service environment offers solid benefits and stable work hours.

Qualifications

• Strong verbal and written communication to engage diverse customers.
• Proven ability to provide excellent customer service and resolve inquiries.
• Attention to detail for accurate processing and verification of transactions.
• Problem-solving skills for resolving issues in fast-paced environments.
• Computer literacy with Microsoft Word and Excel.
• Ability to read and interpret complex DMV laws and procedures.
• Ability to apply DMV regulations to customer situations.
• Instructor Certification: must be 21+ and maintain certification for road tests.

Responsibilities

• Communicating DMV policies, procedures, and regulations effectively
• Issuing identification cards and processing customer applications
• Administering vision screenings, knowledge exams, and in-car road tests
• Handling vehicle registration, titling, and tax/fee collection services
• Managing cash and credit card transactions with accuracy

Skills

Verbal & written comms

Customer service

Attention to detail

Problem solving

MS Office

DMV regulations

Analytical ability

Instructor certification

Job description

Department of Motor Vehicles in Charlottesville is seeking a DMV Customer Service Generalist to assist the public with licensing, registration, and related services. You will issue IDs, process applications, and administer knowledge exams and road tests in a high-volume setting.

The role requires strong customer service skills, attention to detail, and the ability to read and interpret DMV regulations. A state-wide public service environment offers solid benefits and stable work hours.