Customer Representative Specialist MV Branch - Bureau of Motor Vehicles

State; Augusta (ME); Presencial; USD 27.000 - 39.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

13 paid holidays

12 sick days

3+ weeks vacation per year

Health Insurance

Dental Insurance

MainePERS retirement

Gym membership reimbursement

Flexible Spending Accounts

Public Service Student Loan Forgivable

Parental leave

Descripción de la vacante

The Department of the Secretary of State, Bureau of Motor Vehicles in Augusta, Maine, is seeking a Customer Representative Specialist to deliver front-line, in-person and phone services. This role processes driver’s licenses, state IDs, vehicle registrations, titles, and related services with accuracy and professionalism.

You will be the first point of contact for the public, handling inquiries, explaining licensing and registration requirements, and ensuring courteous, efficient service in a

Formación

• Entry-level knowledge/abilities may be gained through coursework/training or experience in office and administrative support with a focus on quality customer service.
• Ability to use independent decision-making on processes to follow and information to process per standard procedures.
• Ability to deal effectively with customers and maintain composure in stressful customer-service situations.

Responsabilidades

• Deliver exceptional customer service in person and by phone while assisting customers with motor vehicle services.
• Accurately review and verify documentation for issuing driver’s licenses, IDs, and vehicle registrations as well as other BMV services.
• Respond to customer inquiries regarding licensing laws, registration requirements, and BMV services.
• Accurately collect fees and process transactions.
• Assist with requests for address changes, driving records, and disability placard applications.
• Contribute to a team that handles thousands of customer interactions monthly, ensuring each is handled with courtesy and care.

Conocimientos

Customer service

High volume handling

Team collaboration

Adaptability

Attention to detail

Clear communication

Problem solving

Professionalism

Descripción del empleo

If you are a current State of Maine employee, please submit your application through the internal application process using the Find Jobs report in PRISM. Seasonal employees who do not have PRISM access should apply through the State’s career page and indicate on the application that they have previously worked for the State.

Position: Customer Representative Specialist Department: Secretary of State - Bureau of Motor Vehicles Division: Public Services Location: Augusta Schedule: Monday - Friday Job Class: 6604 Grade: 16 Salary: $19.60 - $28.25 Closing Date: November 9, 2026 This position starts at step 3 $21.68

Join Our Team at the Department of the Secretary of State:

At the Department of the Secretary of State, we are a team dedicated to providing efficient and exceptional service to our community. We prioritize work-life balance and offer excellent benefits to support our team in achieving professional success while maintaining personal well-being. Join a team that fosters a culture of teamwork, integrity, and continuous improvement, offering opportunities for growth and making a meaningful impact on the lives of our citizens. Are you ready to make a difference? We are looking for dedicated and collaborative individuals who thrive in a fast-paced, customer-focused environment. If you are passionate about delivering outstanding public service, contributing to a high-performing team, and supporting the people of Maine every day, we want you on our team.

About the Position:

The Customer Representative Specialist at the Bureau of Motor Vehicles (BMV) plays a vital front-line role in delivering direct, in-person service to the public. This is a high-volume, customer-facing position where professionalism, patience, and attention to detail are essential. You will be responsible for processing a wide range of transactions such as driver’s licenses, state ID cards, vehicle registrations, titles, and related services. This includes interacting with customers at the counter, over the phone answering questions, and resolve issues. Exceptional customer service is not only expected, but also essential in this role. You are often the first point of contact for the public, and how you communicate and resolve concerns directly impacts the experience of thousands of Maine residents each year.

What We’re Looking For:

• Customer Service Excellence: Demonstrated ability to provide courteous, accurate, and efficient service in a fast-paced setting with a diverse public.


• High Volume Readiness: Comfortable handling large numbers of customer interactions per day while maintaining composure and professionalism.


• Team Collaboration: Work effectively within a team, supporting shared goals and contributing to a respectful, productive workplace.


• Adaptability: Adjust quickly to new procedures, policies, and technologies as agency needs evolve.


• Attention to Detail: A focus on accuracy and thoroughness in completing tasks and managing responsibilities. Confidently make informed decisions and stay solution-focused while managing multiple priorities without sacrificing accuracy or customer satisfaction.


• Clear Communication: Strong verbal and written communication skills to explain complex rules and processes in a way that is easy for the public to understand.


• Problem-Solving: Identify and resolve issues efficiently while maintaining a calm and helpful demeanor.


• Professionalism: Consistently represent the Department with respect, integrity, and accountability.

Key Competencies We Value:

• Emotional Intelligence: Empathetic, self-aware, and able to manage high-stress interactions with tact.


• Conflict Resolution: Handle difficult or emotional customer situations with patience and effectiveness.


• Time Management: Prioritize tasks and complete assignments accurately and on time.


• Commitment to Excellence: Dedication to high-quality work, accuracy, and upholding public trust.


• Continuous Improvement: A mindset focused on improving processes, learning new skills, and supporting team development.

In This Role You Will:

• Deliver exceptional customer service in person and by phone while assisting customers with motor vehicle services.


• Accurately review and verify documentation for issuing driver’s licenses, IDs, and vehicle registrations as well as other BMV services.


• Respond to customer inquiries regarding licensing laws, registration requirements, and BMV services.


• Accurately collect fees and process transactions.


• Assist with requests for address changes, driving records, and processing disability placard applications.


• Contribute to a team that handles thousands of customer interactions monthly, ensuring each is handled with courtesy and care.

Minimum Qualifications:

(Entry level knowledges, skills, and/or abilities may be acquired through, BUT ARE NOT LIMITED TO the following coursework/training and/or experience). Training, education, and/or experience in office and administrative support work that demonstrates 1) proficiency in applying a solid knowledge of the principles and practices of quality customer service to perform complex work in assisting the public with applications, fees, examinations, or social services that have an eligibility or compliance component; 2) the ability to use independent decision-making on the appropriate processes to follow, information to process, and actions to take in accordance with standard procedures; 3) and the ability to deal effectively with customers and maintain composure in stressful customer-service situations.

Applicants must be authorized to work in the United States. Please note that this position is not eligible for visa sponsorship or STEM OPT extensions, and successful candidates will be required to complete an I-9 form upon hire. The successful candidate must pass a National Criminal Background check, which may include fingerprinting.

Why Join Our Team:

• Work-Life Fit: Take time for yourself with 13 paid holidays, 12 days of sick leave, and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.


• Health Insurance Coverage: The State of Maine pays 85%-95% of employee-only premiums ($12,213.69 - $14,790.59 annual value), depending on salary. Use this chart to find Premium Rates for you and your family, including the percentage of dependent coverage paid by the State.


• Dental Insurance: The State of Maine pays 100% of employee-only dental premiums ($365.28 annual value).


• Retirement Plan: The State contributes the equivalent of 14.06% of the employee's pay towards the Maine Public Employees Retirement System (MainePERS).


• Gym Membership Reimbursement: Improve overall health with regular exercise and receive up to $40 per month to offset this expense.


• Health and Dependent Care Flexible Spending Accounts: Set aside money pre-tax to help pay for out-of-pocket health care expenses and/or daycare expenses.


• Public Service Student Loan Forgiveness: The State of Maine is a qualified employer for this federal program. For more information, visit the Federal Student Aid office.


• Living Resources Program: Navigate challenging work and life situations with our employee assistance program.


• Parental leave is one of the most important benefits for any working parent. All employees who are welcoming a child—including non-birthing and adoptive parents—receive six weeks of fully paid parental leave. Additional unpaid leave may also be available, under the Family and Medical Leave Act.


• Voluntary Deferred Compensation: Save additional pre-tax funds for retirement in a MaineSaves 457(b) account through payroll deductions.

Contact information:

Questions about this position should be directed to Terri Kanaris, Talent Acquisition Specialist, via email [e-mail].

We are an Equal Opportunity Employer committed to building an inclusive workplace that respects and values diversity across all backgrounds.

About Us

Join Maine State Government and Make a Difference in Your Community If you're looking for a fulfilling career that allows you to serve the public and make a difference, consider working with Maine State Government! Our departments boast an array of professions, including attorneys, biologists, correctional officers, equipment operators, engineers, human resources professionals, information technology experts, law enforcement officers, nurses, park rangers, social workers, and transportation workers. With more than 100 agencies, boards, and offices, Maine State Government is the perfect place to explore various industries and interests. Whether you're interested in finance or forestry, there's an opportunity for you to help make Maine an even better place to live.