DMV Customer Service Specialist – Front Desk

State of Maine; Augusta (ME); Sur place; USD 27 000 - 39 000; Plein temps

Résumé du poste

State of Maine in Augusta, ME seeks a Customer Representative Specialist to deliver in-person and phone-based motor vehicle services at the Bureau of Motor Vehicles. This high-volume frontline role requires accuracy, patience, and strong communication as you handle licenses, IDs, registrations, titles, and related services.

The position emphasizes exceptional customer service, adaptability, and a process-oriented mindset to support thousands of daily interactions and ensure efficient public

Responsabilités

• Deliver exceptional customer service in person and by phone while assisting customers with motor vehicle services.
• Accurately review and verify documentation for issuing driver’s licenses, IDs, and vehicle registrations as well as other BMV services.
• Respond to customer inquiries regarding licensing laws, registration requirements, and BMV services.
• Accurately collect fees and process transactions.
• Assist with requests for address changes, driving records, and processing disability placard applications.
• Contribute to a team that handles thousands of customer interactions monthly, ensuring each is handled with courtesy and care.

Description du poste

State of Maine in Augusta, ME seeks a Customer Representative Specialist to deliver in-person and phone-based motor vehicle services at the Bureau of Motor Vehicles. This high-volume frontline role requires accuracy, patience, and strong communication as you handle licenses, IDs, registrations, titles, and related services.

The position emphasizes exceptional customer service, adaptability, and a process-oriented mindset to support thousands of daily interactions and ensure efficient public