DMC Agent - Part Time (Contractor)

Cruzbaywatersports; California; On-site; USD 30,000 - 50,000; Full time

Job summary

A hospitality service provider in California is seeking individuals for a customer service role focused on assisting guests with logistical arrangements at charter events. Responsibilities include managing airport arrivals, providing concierge support, and facilitating transportation. Applicants should have a High School Diploma, experience in customer service, and the ability to work independently and positively under various conditions. Strong interpersonal skills are essential for this position.

Qualifications

• High School Diploma or its equivalent from an accredited institution preferred.
• Previous experience in customer service or equivalent work experience.
• Must be able to lift 50lbs.

Responsibilities

• Assist with airport arrivals and departures, dine-around transfers, and dinner logistics.
• Provide concierge assistance at a dedicated group kiosk.
• Greet guests for pre-boarding and assist crew with charter details.

Skills

Customer service experience

Interpersonal skills

Ability to multitask

Ability to work independently

Positive attitude

Education

High School Diploma or equivalent

Job description

## DescriptionDuties (NOT ALL INCLUSIVE):* Assist with airport arrivals and departures, dine-around transfers and dinner logistics.* Provide oversight and handle partner communication for offsite tours (taxi and boat).* Provide private concierge assistance at a dedicated group kiosk. Agents will book spa appointments, dinners, boat trips, excursions, and off-site activities for group attendees.* Greet guests for pre-boarding and assist the crew with final charter details, requested amenities, confirm guest count, complete payments, and oversee departures.* Escort guests to different off property activities.* Build relationships between corporate planners and RED Hospitality.* International: Agents will greet guests for pre-boarding and assist with customs form completion (eNOAD and Sail Clear). Agents will assist the crew with final charter details, requested amenities, confirm guest count, complete payments, and oversee departure.* Provide event support based on charter expectations: coordinate transfers, event logistics support, beach staffing, on-board snorkel guidance and various water-based assistance as needed.* Other duties as assigned.## QualificationsMinimum Qualifications: * High School Diploma or its equivalent from an accredited institution (Preferred)* Previous experience in customer service and/or equivalent work experience PLUSKnowledge, Skills, and Abilities:* Must be able to walk on various types of surfaces including rough terrain, sitting, standing, maintaining balance, on the beach, and in the water, and working alone.* Must be able to work various work settings such as exposure to sunlight and outside temperature.* Must be able to lift 50lbs.* Ability to establish and maintain effective working relationships with all persons contacted during the work.* Ability to read, interpret, and apply regulations and safe practices.* Ability to operate assigned equipment, read and interpret documents.* Ability to multi-task.* Ability to speak and write clearly and concisely.* Must be able to operate with little or no supervision.* Must be willing to work holidays, nights, and weekends.* Must have strong interpersonal skills and positive attitude.* Team Player, positive and enthusiastic attitude.