DMC Agent - Part Time (Contractor)

RED Hospitality & Leisure; Charlotte Amalie (United States Virgin Islands); On-site; USD 35,000 - 56,000; Full time

Job summary

RED Hospitality & Leisure is seeking a flexible concierge for group charter events. Responsibilities include greeting guests on arrival, coordinating private concierge services, dinner and spa bookings, and assisting with final charter details.

You will manage transfers, onboard activities, and ensure guest satisfaction during offsite excursions. Role requires strong customer service, ability to multitask, and excellent interpersonal skills.

Qualifications

• Must have customer service experience or equivalent.
• Ability to multi‑task and work with minimal supervision.
• Strong interpersonal and hospitality skills.

Responsibilities

• Assist with airport arrivals, departures, and group logistics.
• Coordinate private concierge services for group attendees (spa, dinners, boat trips).
• Greet guests for pre‑boarding and assist with charter details and payments.
• Escort guests to off‑property activities and maintain relationships with planners.

Education

High School Diploma or equivalent

Job description

• Assist with airport arrivals and departures, dine-around transfers and dinner logistics.
• Provide oversight and handle partner communication for offsite tours (taxi and boat).
• Provide private concierge assistance at a dedicated group kiosk. Agents will book spa appointments, dinners, boat trips, excursions, and off‑site activities for group attendees.
• Greet guests for pre‑boarding and assist the crew with final charter details, requested amenities, confirm guest count, complete payments, and oversee departures.
• Escort guests to different off property activities.
• Build relationships between corporate planners and RED Hospitality.
• International: Agents will greet guests for pre‑boarding and assist with customs form completion (eNOAD and Sail Clear). Agents will assist the crew with final charter details, requested amenities, confirm guest count, complete payments, and oversee departure.
• Provide event support based on charter expectations: coordinate transfers, event logistics support, beach staffing, on‑board snorkel guidance and various water‑based assistance as needed.
• Other duties as assigned.

Duties (NOT ALL INCLUSIVE)

• Assist with airport arrivals and departures, dine‑around transfers and dinner logistics.
• Provide oversight and handle partner communication for offsite tours (taxi and boat).
• Provide private concierge assistance at a dedicated group kiosk. Agents will book spa appointments, dinners, boat trips, excursions, and off‑site activities for group attendees.
• Greet guests for pre‑boarding and assist the crew with final charter details, requested amenities, confirm guest count, complete payments, and oversee departures.
• Escort guests to different off property activities.
• Build relationships between corporate planners and RED Hospitality.
• International: Agents will greet guests for pre‑boarding and assist with customs form completion (eNOAD and Sail Clear). Agents will assist the crew with final charter details, requested amenities, confirm guest count, complete payments, and oversee departure.
• Provide event support based on charter expectations: coordinate transfers, event logistics support, beach staffing, on‑board snorkel guidance and various water‑based assistance as needed.
• Other duties as assigned.

Qualifications

Minimum Qualifications:

• High School Diploma or its equivalent from an accredited institution (Preferred)
• Previous experience in customer service and/or equivalent work experience PLUS

Knowledge, Skills, And Abilities

• Must be able to walk on various types of surfaces including rough terrain, sitting, standing, maintaining balance, on the beach, and in the water, and working alone.
• Must be able to work various work settings such as exposure to sunlight and outside temperature.
• Must be able to lift 50lbs.
• Ability to establish and maintain effective working relationships with all persons contacted during the work.
• Ability to read, interpret, and apply regulations and safe practices.
• Ability to operate assigned equipment, read and interpret documents.
• Ability to multi‑task.
• Ability to speak and write clearly and concisely.
• Must be able to operate with little or no supervision.
• Must be willing to work holidays, nights, and weekends.
• Must have strong interpersonal skills and positive attitude.
• Team Player, positive and enthusiastic attitude.