DMC Agent - Part Time (Contractor)

Red Hospitality & Leisure; Charlotte Amalie West (United States Virgin Islands); On-site; USD 23,000 - 32,000; Full time

Job summary

Red Hospitality & Leisure in the US Virgin Islands seeks a guest services associate to support airport arrivals, concierge services at a group kiosk, and charter logistics.

You will assist with bookings for spa appointments, dinners, boat trips, and off-site activities while coordinating transfers and special requests for group attendees. Flexibility to work events and holidays is required.

Qualifications

• High School Diploma or equivalent required; college degree preferred.
• Previous experience in customer service or related field.
• Ability to lift up to 50 lbs and work outdoors/in varied conditions.

Responsibilities

• Assist with airport arrivals and departures, dine-around transfers and dinner logistics.
• Coordinate offsite tours and partner communications for taxis and boats.
• Provide private concierge assistance at a group kiosk, booking spa appointments, dinners, boat trips, excursions, and activities.
• Greet guests for pre-boarding, assist the crew with charter details, payments, and departures.
• Escort guests to off-property activities and build relationships with corporate planners.
• Support international guests with customs forms and departure coordination (eNOAD and Sail Clear).
• Provide event support based on charter expectations: coordinate transfers and beach staffing.

Skills

Customer service

Communication

Education

High School Diploma

Job description

Job Details

Job Location: US Virgin Islands - VI, VI 00802

Salary Range: $20.00 - $20.00

CommissionTravel Percentage: None

Duties (NOT ALL INCLUSIVE):

• Assist with airport arrivals and departures, dine-around transfers and dinner logistics.
• Provide oversight and handle partner communication for offsite tours (taxi and boat).
• Provide private concierge assistance at a dedicated group kiosk. Agents will book spa appointments, dinners, boat trips, excursions, and off-site activities for group attendees.
• Greet guests for pre-boarding and assist the crew with final charter details, requested amenities, confirm guest count, complete payments, and oversee departures.
• Escort guests to different off property activities.
• Build relationships between corporate planners and RED Hospitality.
• International: Agents will greet guests for pre-boarding and assist with customs form completion (eNOAD and Sail Clear). Agents will assist the crew with final charter details, requested amenities, confirm guest count, complete payments, and oversee departure.
• Provide event support based on charter expectations: coordinate transfers, event logistics support, beach staffing, on-board snorkel guidance and various water-based assistance as needed.
• Other duties as assigned.

Qualifications

Minimum Qualifications:

• High School Diploma or its equivalent from an accredited institution (Preferred)
• Previous experience in customer service and/or equivalent work experience PLUS

Knowledge, Skills, and Abilities:

• Must be able to walk on various types of surfaces including rough terrain, sitting, standing, maintaining balance, on the beach, and in the water, and working alone.
• Must be able to work various work settings such as exposure to sunlight and outside temperature.
• Must be able to lift 50lbs.
• Ability to establish and maintain effective working relationships with all persons contacted during the work.
• Ability to read, interpret, and apply regulations and safe practices.
• Ability to operate assigned equipment, read and interpret documents.
• Ability to multi-task.
• Ability to speak and write clearly and concisely.
• Must be able to operate with little or no supervision.
• Must be willing to work holidays, nights, and weekends.
• Must have strong interpersonal skills and positive attitude.
• Team Player, positive and enthusiastic attitude.