DMC Agent - Part Time (Contractor)

Island Time Watersports Caribbean Llc; Charlotte Amalie (United States Virgin Islands); On-site; USD 30,000 - 42,000; Full time

Job summary

Island Time Watersports Caribbean Llc is seeking a guest services/concierge professional to support arrivals, departures, and on-water experiences. You will coordinate transfers, book activities, and assist groups at a dedicated kiosk.

Responsibilities include assisting crew with charter details, managing guest amenities, and ensuring smooth departures while maintaining strong interpersonal relations with corporate planners and guests.

Qualifications

• High school diploma or equivalent; preferred.
• Previous experience in customer service is a plus.
• Must be able to lift 50 lbs and work outdoors in varying conditions.
• Ability to read, interpret, and apply regulations and safety practices.

Responsibilities

• Assist with airport arrivals and departures, dine-around transfers and dinner logistics.
• Provide oversight and handle partner communication for offsite tours (taxi and boat).
• Provide private concierge assistance at a dedicated group kiosk.
• Book spa appointments, dinners, boat trips, excursions, and off-site activities for group attendees.
• Greet guests for pre-boarding and assist the crew with final charter details, requested amenities, confirm guest count, complete payments, and oversee departures.
• Escort guests to different off-property activities.

Skills

Customer service

Interpersonal skills

Multitasking

Communication

Team player

Physical stamina

Education

High School Diploma or equivalent

Job description

Duties (NOT ALL INCLUSIVE):Assist with airport arrivals and departures, dine-around transfers and dinner logistics.Provide oversight and handle partner communication for offsite tours (taxi and boat).Provide private concierge assistance at a dedicated group kiosk. Agents will book spa appointments, dinners, boat trips, excursions, and off-site activities for group attendees.Greet guests for pre-boarding and assist the crew with final charter details, requested amenities, confirm guest count, complete payments, and oversee departures.Escort guests to different off property activities.Build relationships between corporate planners and RED Hospitality.International: Agents will greet guests for pre-boarding and assist with customs form completion (eNOAD and Sail Clear). Agents will assist the crew with final charter details, requested amenities, confirm guest count, complete payments, and oversee departure.Provide event support based on charter expectations: coordinate transfers, event logistics support, beach staffing, on-board snorkel guidance and various water-based assistance as needed.Other duties as assigned.Minimum Qualifications:High School Diploma or its equivalent from an accredited institution (Preferred)Previous experience in customer service and/or equivalent work experience PLUSKnowledge, Skills, and Abilities:Must be able to walk on various types of surfaces including rough terrain, sitting, standing, maintaining balance, on the beach, and in the water, and working alone.Must be able to work various work settings such as exposure to sunlight and outside temperature.Must be able to lift 50lbs.Ability to establish and maintain effective working relationships with all persons contacted during the work.Ability to read, interpret, and apply regulations and safe practices.Ability to operate assigned equipment, read and interpret documents.Ability to multi-task.Ability to speak and write clearly and concisely.Must be able to operate with little or no supervision.Must be willing to work holidays, nights, and weekends.Must have strong interpersonal skills and positive attitude.Team Player, positive and enthusiastic attitude.