Meet & Greet Agent

SMS International Shore Operations; Baltimore (MD); On-site; USD 17,000 - 22,000; Part time

Job summary

SMS International Shore Operations US, Inc. is seeking a part-time Airport Guest Services Agent in Baltimore. You will assist arriving and departing cruise guests at the airport, meet and greet, escort, and coordinate transportation.

The role requires a positive, efficient, professional demeanor, ability to work with the public, and strong English communication. Flexibility to work mornings or other shifts and to handle luggage flow at the pier.

Qualifications

• High School Diploma or equivalent required.
• Prior customer service experience preferred.
• Excellent communication and organizational skills.

Responsibilities

• Answer general questions accurately and pleasantly.
• Maintain courteous, respectful demeanor with guests and staff.
• Greet guests and foster a welcoming atmosphere.
• Display signage visibly.
• Assist in luggage area and remain accessible.
• Direct guests to check-in or waiting areas.
• Qualify guests for transfers and consult manifests.
• Sell transportation/services and document transactions.
• Provide transportation and pier information per manuals.
• Handle guests with special needs respectfully.
• Escort guests to buses and manage crowd flow.
• Perform end-of-day luggage sweeps and report leftovers.
• Clean workstation and submit paperwork; take on ad hoc duties.

Skills

English communication

Customer service

Crowd control

Multitasking

Education

High School Diploma

Job description

Basic Purpose

This is a fast-paced high energy part-time position requiring a positive, efficient and professional imagine. Agents will work at the airport, directly with the public and are responsible for providing service for arriving and departing cruise guests. Agents working for SMS International Shore Operations US, Inc., direct and assist cruise guests in all aspects of airport operations such as meet and greet, escort, transportation coordination services, etc. as assigned.

Basic Purpose

This is a fast-paced high energy part-time position requiring a positive, efficient and professional imagine. Agents will work at the airport, directly with the public and are responsible for providing service for arriving and departing cruise guests. Agents working for SMS International Shore Operations US, Inc., direct and assist cruise guests in all aspects of airport operations such as meet and greet, escort, transportation coordination services, etc. as assigned.

Job Duties And Responsibilities

• Answers general questions in an accurate and pleasant manner. Takes the initiative to assist each and every guest.
• Behaves and treats other employees, guests and the public in a courteous, cooperative, respectful and professional manner.
• Greets all guests with a smile and welcomes them; fosters a welcoming and friendly atmosphere at all times.
• Carries and displays the approved signage at shoulder height to ensure proper visibility.
• Volunteers assistance and circulates in the luggage area, remaining accessible and approachable.
• Directs guests to proper areas (i.e. check-in counter, waiting area).
• Qualifies guests with transfers and consults manifest as needed.
• Pro-actively and efficiently sells transportation; documents transactions accurately and completes all required accounting procedures as per set standards.
• Provides guests with pertinent information regarding transportation, pier experience and sailing, according to department manual and training.
• Ensures that all physically challenged/special needs guests are handled respectfully and appropriately.
• Escorts guests to the bus and controls guest flow accordingly.
• Performs luggage sweep of all airline carousels at the end of each day and immediately reports any leftover luggage to the supervisor and airline representative; assists with expediting luggage, as needed.
• Clears and cleans workstation and/or area by the end of each day and ensures all paper work has been turned in to appropriate personnel.
• Shows flexibility by performing any and all additional duties/projects assigned by management on a daily basis.

Education

• High School Diploma or equivalent.

Experience

• Prior customer service or related experience.

Knowledge, Skills & Abilities

• Demonstrated ability to communicate in English, sufficient to provide information and answer general questions.
• Good organizational and customer service skills.
• Good communication skills and crowd control abilities to guide large groups and control lines.
• Ability to work effectively in a multi-tasked, fast-paced environment in front of large groups.

Work Conditions/ Physical Demands & Travel

• Position includes frequent standing, walking, lifting, pushing and pulling for up to 6 hour increments on average.
• Ability to stoop, kneel, bend, crouch, lift or carry.
• Position is exposed to indoor/outdoor work environment at pier/airport and terminal locations under varying weather conditions.
• Flexibility to work hours ranging from 5:00 am – 4:00 pm or until ships departures; may include weekdays, weekends and holidays.