Division Order & Owner Relations Specialist

Insight Global; Houston (TX); Presencial; USD 40.000 - 56.000; Jornada completa

Descripción de la vacante

Insight Global in Houston, TX is seeking an Owner Relations Representative to handle a high-volume mix of inbound phone calls and emails from royalty and interest owners regarding division orders, ownership changes, land administration, and other inquiries. The role uses Salesforce to route, document, and track cases.

Responsibilities include researching and replying to routine inquiries, reviewing deeds and probate documents, and escalating complex questions to internal teams.

Formación

• 2+ years of high-volume experience in Owner Relations
• Experience with Division Orders (tech or owner relations)
• Experience in a role that required phone and email support
• Strong written and verbal communication skills (phone calls and emails)
• High school diploma or equivalent
• Detail oriented
• Excalibur experience (Where they keep owners information)
• Salesforce
• Experience in handling inquiries, resolving issues, follow-up in a timely manner with customers, analyzing and understanding documents
• SAP experience (payments issue out of)

Responsabilidades

• Responding to high-volume owner inquiries via phone and email
• Opening, documenting, updating, and routing cases within Salesforce
• Reviewing incoming ownership documentation such as deeds, probate documents, and affidavits to understand the request and route it appropriately
• Logging, scanning, and routing incoming mail
• Setting up new owners and updating owner information, including address changes, within internal systems such as SAP
• Understanding basic land and ownership terminology, including deeds, grantors/grantees, probate, affidavits, and division orders
• Working efficiently across a high-volume workload while maintaining clear, professional communication with owners
• Escalating complex ownership or land-related questions to the appropriate internal teams

Conocimientos

Owner Relations

High-volume experience

Division Orders

Salesforce

SAP

Communication skills

Phone & email support

Detail oriented

Educación

High school diploma

Herramientas

Excalibur

Salesforce

SAP

Descripción del empleo

Insight Global in Houston, TX is seeking an Owner Relations Representative to handle a high-volume mix of inbound phone calls and emails from royalty and interest owners regarding division orders, ownership changes, land administration, and other inquiries. The role uses Salesforce to route, document, and track cases.

Responsibilities include researching and replying to routine inquiries, reviewing deeds and probate documents, and escalating complex questions to internal teams.