Division Order Specialist - Owner Relations & Growth

Embark; United States; On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

Insurance premiums covered

Year-end bonus

Parental leave

Wellness stipend

Team outings

Job summary

Embark is seeking a proactive Division Order Technician to support its Land Administration functions related to owner inquiries and discrepancies. This role reports to the Land Director within the Land department and focuses on timely, accurate data handling and cross‑functional collaboration.

The ideal candidate has 3–5 years in owner relations or customer service, strong communication, and a keen eye for detail, with the ability to multi‑task and adapt to new processes.

Qualifications

• High school diploma required; college degree preferred.
• 3–5 years in owner relations or customer service.
• Proven ability to improve processes in owner relations operations.
• Excellent written, verbal, and listening communication skills.
• Attention to detail and strong organizational skills.
• Ability to multitask while engaging with owners and staff.

Responsibilities

• Maintain accurate data entry into company logs to track inquiries.
• Facilitate discussions with owners to determine issues and provide solutions.
• Maintain owner name, address and tax ID records.
• Ensure all owner inquiries are addressed and resolved promptly.
• Collaborate across departments to address and resolve owner concerns.
• Research and resolve issues related to owners with missing or incorrect addresses.
• Assist with the Escheat Process.

Skills

Communication

Attention to detail

Problem solving

Multitasking

Team player

Adaptability

Education

High school diploma

Bachelor's degree preferred

Job description

Embark is seeking a proactive Division Order Technician to support its Land Administration functions related to owner inquiries and discrepancies. This role reports to the Land Director within the Land department and focuses on timely, accurate data handling and cross‑functional collaboration.

The ideal candidate has 3–5 years in owner relations or customer service, strong communication, and a keen eye for detail, with the ability to multi‑task and adapt to new processes.