Division Order Tech

Insight Global; Houston (TX); On-site; USD 40,000 - 56,000; Full time

Job summary

Insight Global in Houston, TX is seeking an Owner Relations Representative to handle a high-volume mix of inbound phone calls and emails from royalty and interest owners regarding division orders, ownership changes, land administration, and other inquiries. The role uses Salesforce to route, document, and track cases.

Responsibilities include researching and replying to routine inquiries, reviewing deeds and probate documents, and escalating complex questions to internal teams.

Qualifications

• 2+ years of high-volume experience in Owner Relations
• Experience with Division Orders (tech or owner relations)
• Experience in a role that required phone and email support
• Strong written and verbal communication skills (phone calls and emails)
• High school diploma or equivalent
• Detail oriented
• Excalibur experience (Where they keep owners information)
• Salesforce
• Experience in handling inquiries, resolving issues, follow-up in a timely manner with customers, analyzing and understanding documents
• SAP experience (payments issue out of)

Responsibilities

• Responding to high-volume owner inquiries via phone and email
• Opening, documenting, updating, and routing cases within Salesforce
• Reviewing incoming ownership documentation such as deeds, probate documents, and affidavits to understand the request and route it appropriately
• Logging, scanning, and routing incoming mail
• Setting up new owners and updating owner information, including address changes, within internal systems such as SAP
• Understanding basic land and ownership terminology, including deeds, grantors/grantees, probate, affidavits, and division orders
• Working efficiently across a high-volume workload while maintaining clear, professional communication with owners
• Escalating complex ownership or land-related questions to the appropriate internal teams

Skills

Owner Relations

High-volume experience

Division Orders

Salesforce

SAP

Communication skills

Phone & email support

Detail oriented

Education

High school diploma

Tools

Excalibur

Salesforce

SAP

Job description

Job Description

This person will support the Owner Relations team by handling a high volume of inbound phone calls and emails from royalty and interest owners related to division orders, ownership changes, land administration, and other owner inquiries. Requests will flow through Salesforce and be assigned across the team. The Owner Relations Representative will research and respond to routine inquiries, document and track cases, and escalates more complex issues to the appropriate team when needed.

Additional responsibilities include:

• Responding to high-volume owner inquiries via phone and email
• Opening, documenting, updating, and routing cases within Salesforce
• Reviewing incoming ownership documentation such as deeds, probate documents, and affidavits to understand the request and route it appropriately
• Logging, scanning, and routing incoming mail
• Setting up new owners and updating owner information, including address changes, within internal systems such as SAP
• Understanding basic land and ownership terminology, including deeds, grantors/grantees, probate, affidavits, and division orders
• Working efficiently across a high-volume workload while maintaining clear, professional communication with owners
• Escalating complex ownership or land-related questions to the appropriate internal teams

Skills and Requirements

• 2+ years of high-volume experience in Owner Relations department
• Experience working with Division Orders (tech or owner relations)
• Experience in a role that required phone and email support
• Strong written and verbal communication skills (phone calls and emails)
• High school diploma or equivalent
• Detail Oriented
• Excalibur experience (Where they keep owners information)
• Sales force
• Experience in handling inquiries, resolving issues, follow-up in a timely manner with customers, analyzing and understanding documents, be able to work independently, able to meet deadlines for projects if needed.
• SAP experience (payments issue out of)

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [e-mail].