Case Manager I-III Reset Diversion [1425C]

Texas-Panhandle-Centers; Amarillo (TX); On-site; USD 41,000 - 46,000; Full time

Benefits offered by this job

501(c)(3) designation

Low-cost urgent care co-pay

Retirement plan with employer match

Paid time off and floating holidays

Teladoc access

Employee Assistance Program (EAP)

Job summary

Texas Panhandle Centers in Amarillo, TX is hiring for Case Manager I–III in a full‑time role. You’ll join a caring team serving 10,000+ individuals and families, delivering trauma‑informed care, crisis responses, and life needs assessments. Flexible scheduling, 24/7 on‑call, and diverse benefits accompany this opportunity.

Qualifications

• Bachelor’s degree from an accredited university with a major in psychology, sociology, social work, counseling, or other related human services field for QMHP credentialing
• For Case Manager II, at least one year of behavioral health case management experience
• For Case Manager III, at least two years of behavioral health case management experience
• Graduate work may substitute for up to one year of experience
• Willing to work weekends and have flexible scheduling
• 24/7 rotating on-call schedule with in-person response
• Valid Texas driver’s license and insurability under agency policy
• Must be 18 years or older

Responsibilities

• Maintain ethical, professional communications using Trauma-Informed Care language
• Conduct crisis responses and coordinate with Diversion Center participants at risk
• Perform comprehensive life needs assessments considering multiple viewpoints
• Spend 50% of time with individuals served in Diversion and other crisis platforms
• Maintain documentation same day/next day with 95%+ compliance
• Act prudently in emergencies and assist team during crisis responses
• Perform other essential functions to support the program
• Maintain positive relationships with LEOs, facilities, staff and stakeholders
• Follow up in the community for safety and referrals as needed
• Adhere to TPC Code of Conduct and report any ethical concerns

Skills

Crisis response

Trauma‑Informed Care

Case management

Education

Bachelor’s degree in psychology/sociology/social work/counseling or related human services field for QMHP credentialing

Graduate work may substitute for up to one year experience

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Amarillo, TX, US

Salary Range: $40,809.60 To $46,009.60 Annually

Salary range:

Case Manager I: $40,809.60 Annually

Case Manager II: $43,305.60 Annually

Case Manager III: $46,009.60 Annually

At Texas Panhandle Centers (TPC), you’ll be part of a caring team dedicated to making lives better for over 10,000 individuals and families each year across the Texas Panhandle. As a non-profit, TPC provides a wide range of services from mental health and substance use support to intellectual and developmental disability care, empowering clients of all ages to achieve dignity and independence. With seven service centers located throughout the region, our staff work together with our clients to achieve our mission to create an accessible system of care that supports individual choice and truly make a difference. We invite you to join us in our vision of “Making Lives Better!”

Essential duties and responsibilities:

• Staff will maintain ethical and professional communications at all times using respectful Trauma-Informed Care language
• Will conduct crisis responses and coordinate with individuals utilizing (Reset) Diversion Center, with those at risk of experiencing a crisis episode
• Will conduct comprehensive life needs assessments, taking into account needs as viewed by the individual, present service providers, LEO and significant others in a timely manner
• Will spend 50% of time with individuals being served in (Reset) Diversion as well as other crisis platforms
• Will maintain same day next day documentation requirements and a 95% or higher compliance average for all individuals served
• Executes prudent action in emergency situations and will help team members when individuals need crisis response or other diversion-based services
• Performs other essential functions and tasks necessary to carry out the purposes of the position
• Will maintain a positive working relationship with LEO's, in-patient facilities, TPC staff and all other stakeholders
• Will conduct follow-ups in the community, assessing for safety, completing mental health status exams, and providing appropriate referrals as necessary
• Adheres to TPC Business Code of Conduct and reports concerns if ethical and/or business standards defined in the code are compromised

Required qualifications to be successful in the job:

• Bachelor’s degree from an accredited university with a major in psychology, sociology, social work, counseling, or other related human services field for QMHP credentialing
• For Case Manager II, at least one (1) year of experience in behavioral health case management
• For Case Manager III, at least two (2) years of experience in behavioral health case management
• Graduate work in a related field may be substituted for up to one (1) year of experience
• Willing to work weekends; flexible scheduling during the week
• This position will operate with a flexible work schedule to accommodate the needs of the Diversion Center program
• This position participates in a 24/7 rotating on-call schedule. Applicants must be able to respond in-person to on-call activations when needed. The on-call coverage operates 24/7/365, including holidays and weekends.
• Employees may be required to utilize their personal mobile phones for two-factor authentication (2FA). Full statement under Informational Documents: www.texaspanhandlecenters.org/careers
• Must have a valid Texas driver’s license and be insurable under agency vehicle policy
• Must be 18 years of age or older

Preferred qualifications to be successful in the job:

• One (1) year of experience working with individuals who are justice-involved

At TPC, passion and meaningful work are rewarded! We offer employees:

• 501(c)(3) designation – you can apply for the Public Service Student Loan Forgiveness
• Robust benefit offerings – Urgent Care visits for a low $10 co-pay, Medical, Dental, and Vision
• Staff automatically enrolled into a 457 Retirement Account at 1% of their annual salary. Employer match 1% higher than employee’s contribution up to 6% in the 403(b) or 457 Retirement Savings Plan
• Paid time off – PTO accrual, Holidays
• One (1) annual Mental Health Floating Holiday, one (1) annual Celebrate Diversity Floating Holiday, and one (1) annual A Day to Remember Floating Holiday available to staff after 90 days of employment
• Additional Supplemental Coverage available i.e. Disability, Accidental, Cancer, Critical Care, and Section 125 Flexible Spending Account Plan
• Teladoc– gives you or your immediate family members in the household access to a medical provider free of charge via telephone or video
• Employee Assistance Program (EAP) – gives you or your immediate family members in the household access to behavioral health, financial, and legal counseling in person or via telephone