Trauma-Informed Crisis Care Technician

Texas Panhandle Centers; Amarillo (TX); On-site; USD 32,000 - 35,000; Full time

Benefits offered by this job

Public Service Student Loan Forgiv­ess

Comprehensive benefits package

Paid time off & holidays

Retirement plan options

Teladoc & EAP

Job summary

Texas Panhandle Centers in Amarillo, TX is seeking a full-time technician to engage individuals with mental health and substance use needs at the Diversion Center. Expect shifts across weekdays, weeknights, and weekends, plus on-call coverage.

Duties include initial engagement with clients, building rapid rapport, and maintaining a safe, trauma-informed environment. The role requires a high school diploma or GED, plus some college coursework or ABLE reading level.

Qualifications

• High school diploma or GED required.
• One semester (12 credit hours) of accredited college work or ABLE reading level required.
• Ability to stay composed in crisis situations.
• Willingness to work with Law Enforcement and community stakeholders.
• 2FA may be used with personal mobile devices.
• Must have a valid Texas driver's license and be insurable.

Responsibilities

• Maintain ethical, professional communications using trauma-informed language.
• Full-time shifts including weekdays, weeknights, and weekends.
• On-call rotation to cover shifts as needed.
• Engage individuals served at Diversion Center using trauma-informed, person-centered approach.
• Build rapid rapport and trust with clients in crisis.
• Create a safe, supportive environment using trauma-informed care principles.
• Assist with transport, meal preparation, and maintaining a clean Diversion Center environment.
• Collaborate with a multidisciplinary Diversion Center team.
• Adhere to the Texas Panhandle Centers Business Code of Conduct.

Skills

Trauma-informed care

Crisis communication

Interpersonal skills

Team collaboration

Education

High school diploma or GED

One semester college coursework

Job description

Texas Panhandle Centers in Amarillo, TX is seeking a full-time technician to engage individuals with mental health and substance use needs at the Diversion Center. Expect shifts across weekdays, weeknights, and weekends, plus on-call coverage.

Duties include initial engagement with clients, building rapid rapport, and maintaining a safe, trauma-informed environment. The role requires a high school diploma or GED, plus some college coursework or ABLE reading level.